Power through 2021 and get set for success in 2022 with three full days of remote learning opportunities to help you grow your business and delight your customers.

Date November 3-5, 2021
Location Outer Space
12PM – 12:30PM ET

Keynote

Hear directly from our CEO and COO, Todd Fisher and Laure Fisher, about the themes that drove our team forward in developing products this year, and get a sneak peek at how we’re looking to grow in 2022.

1PM – 1:30PM ET

What You Need To Know About A2P and STIR/SHAKEN

Get the latest information on STIR/SHAKEN and A2P 10DLC: two new regulations impacting every business that has a phone number.

2PM – 3PM ET

The Future of Ads, The End of Cookies

Navah Hopkins, VP of Strategic Marketing at Adzooma, will join CTM’s Jessica Michaels and Lisa Salvatore to outline the top things marketers need to do now to prepare for the death of the cookie.

3PM – 3:30PM ET

How To Put Your People First and Become the Best Place To Work

Join HR leaders from CallTrackingMetrics and Deepgram, two of Inc’s 2021 Best Workplaces, to hear their perspectives on the biggest challenges companies are facing today, and ways to invest in culture to drive success.

4PM - 4:45PM ET

Making Sense of a Messy Martech Stack

Get a look under the hood of how the CallTrackingMetrics team approaches syncing data from lead to sale across HubSpot, Salesforce, and CTM.

THURSDAY, NOVEMBER 4th

11AM – 11:30AM ET

Smart Route Podcast Live

Join us for a special live recording of our new podcast, Smart Route! In this episode, host Courtney Tyson will be sitting down with local search expert Joy Hawkins to dive into the good and bad of Google My Business.

12PM – 12:45PM ET

Hidden Gems: The Features that Take Call Tracking to the Next Level

Discover CTM experts’ favorite Hidden Gems: features and hacks that will save you time and level up your workflows.

1PM – 1:45PM ET

Beyond Attribution: Using CTM to Enhance Customer Experiences

Steve ‘Berto’ Bertolacci, Director of SEO & Data Enablement at Groundworks, will share his tips and features found in CTM to enhance customer experience, including live chat, automation tools, and data connections.

2PM – 2:45PM ET

Using Text Messaging to Boost Revenue, Engagement, and Satisfaction

See how our customers are using text messages to engage with current customers, increase lead volume and quality, or automate their lead nurturing.

3PM – 4PM ET

Build Your Custom Solution with CTM’s Open API

Do you want to integrate your application or platform with CallTrackingMetrics? Do you have technical API questions? Then please join our Engineering experts for a special edition of the fan-favorite CallTrackingMetrics API Office Hour.

Friday, November 5th

11AM – 12:30PM ET

Hidden Gems Deep Dive

In this follow up session from the Thursday Hidden Gems webinar, attendees will join our experts in a workshop style demo with step-by-step instructions on how to implement these features and processes in your account.

1PM – 1:45PM ET

Cracking the Salesforce Code Part 1

Join our resident Salesforce expert, Merry Keane, to learn about the benefits of integrating Salesforce with CallTrackingMetrics.

2PM – 2:45PM ET

Cracking the Salesforce Code Part 2

Join our resident Salesforce expert, Merry Keane, to learn about the benefits of integrating Salesforce with CallTrackingMetrics.

CTM SPEAKERS

TODD FISHER

CallTrackingMetrics

Co-Founder, CEO

LAURE FISHER

CallTrackingMetrics

Co-Founder, COO

Ken Sylvain

CallTrackingMetrics

Director of Customer Success

Shannon Duvall

CallTrackingMetrics

Director of HR

Bob Graw

CallTrackingMetrics

Director of IT

Jessica Michaels

CallTrackingMetrics

Product Coach

Jason Smith

CallTrackingMetrics

Sales Engineer

Nicole Morrison

CallTrackingMetrics

Product Manager

Courtney Tyson

CallTrackingMetrics

Strategic Partnerships Manager

Jon Morgia

CallTrackingMetrics

Manager, Inside Sales

Lisa Salvatore

CallTrackingMetrics

Senior Manager, Paid Media

Kate Batz

CallTrackingMetrics

Professional Services Consultant

Chris Todd

CallTrackingMetrics

Sr Manager, Demand Generation

Merry Keane

CallTrackingMetrics

Revenue Operations Manager

Michael Barnett

Bipath

Founder

Michael Barnett is an ambitious and strategic entrepreneur/leader that is passionate about solving major market problems in the SMB segment. As an entrepreneur, he has founded a fin-tech marketplace lending firm as well as a business call center automation company. As a leader, his primary focus is to recruit high quality talent, clearly communicate the company's vision, create an attractive culture, and focus the organization on execution.

In his spare time, he is a wannabe musician and martial artist.

Sam Zegas

Deepgram

Chief of Staff

Sam Zegas is Chief of Staff at Deepgram, a startup that uses machine learning to power speech recognition and natural language understanding. His role focuses on strategy and operations, including work on people operations and culture. He also works closely with Deepgram’s linguistics team on developing new language models. Prior to Deepgram, Sam worked in management consulting and global health. He studied linguistics and anthropology and later completed an MBA and a Master’s in Public Policy at Harvard.

Tammy Pham

Deepgram

Head of Talent

Tammy Pham is the Head of Talent at Deepgram and has tripled the team in the last year. She is involved in the strategic vision of recruiting, people operations and culture. Prior to Deepgram, Tammy spent 3 years as a Recruitment Advisor specializing in Seed to Series B startups and 5 years recruiting for Palantir, during a time of significant growth when they scaled from 400 to over 2,000 employees in 21 locations. Her role is to understand what motivates employees, help them grow, let them know how they're doing, set them free and watch them learn.

Joy Hawkins

Sterling Sky Inc

Owner

Joy is the owner of the Local Search Forum, LocalU, and Sterling Sky, a Local SEO agency in Canada & the USA. She has been working in the industry since 2006, writes for publications such as Search Engine Land, and enjoys speaking regularly at marketing conferences such as MozCon, LocalU, Pubcon, SearchLove, and State of Search. You can find her on Twitter or volunteering as a Product Expert on the Google My Business Forum.

Steve ‘Berto’ Bertolacci

Groundworks

Director of SEO & Data Enablement

..

TODD FISHER

CallTrackingMetrics

Co-Founder, CEO

Todd Fisher is Co-Founder and CEO of CallTrackingMetrics. Todd founded the business in 2012 with his wife, Laure Fisher, in their basement and have grown it into a Inc 500 rated, top ranked call management platform serving over 30,000 businesses around the world. Todd developed the initial software and as the CEO he continues to be the driving technical force of the company. What started as purely a marketing tracking tool has now become a robust call center offering- the first in the industry to combine advertising and contact center reporting into a single product. Currently, Todd and the team are driving new innovations in Speech Analytics, Smart Routing and expanding the software’s CRM capabilities. Prior to CallTrackingMetrics, Todd co-founded SimoSoftware selling it to RevolutionHealth in 2005. Todd has made a number of notable developments in the Ruby on Rails community and holds a Bachelor of Science degree in Computer Science from Lehigh University.

LAURE FISHER

CallTrackingMetrics

Co-Founder, COO

Laure Fisher is co-founder and COO of CallTrackingMetrics, a leading call management platform serving over 30,000 businesses around the world. An experienced business leader in technology, marketing, and consulting with a strong track record of driving revenue growth and skills in project, process, and personnel management, Laure has worked closely with customers across a variety of industries helping them to translate conversations into impact and drive conversions. Prior to CallTrackingMetrics, Laure was a founding partner and VP, Marketing and Client Services for Captico LLC, providing online software solutions for small businesses looking to accelerate their marketing and online presence. She holds a Bachelor of Science degree in Economics from the Wharton School, University of Pennsylvania.

Ken Sylvain

CallTrackingMetrics

Director of Customer Success

Ken is the Director of Customer Success at CallTrackingMetrics and has more than twenty years of experience in account management, business development and operations. When he joined the CallTrackingMetrics team in 2018, we asked him to share a little about himself: From cutting my interactive teeth at AOL to building a client relationship team at ADP, I have been in client relations for 20 years. I enjoy helping companies leverage technology to grow their business. At CTM I take a "share the love approach" to partnering with our clients to serve success.

Shannon Duvall

CallTrackingMetrics

Director of HR

Shannon Duvall brings more than 15 years of Human Resources experience to the CallTrackingMetrics team. As the Director of Human Resources, Shannon is responsible for overseeing the daily operations of HR, including recruiting, compliance, and payroll/benefits administration, as well as the long-term strategic vision of CTM's culture and employee experience. Prior to her role at CTM, Shannon served as the Head of Human Resources for an international, supplemental education company that serviced students around the world. In addition to a Bachelor of Science degree in Business Administration, she holds a Master's Degree in Human Resources Management.

Bob Graw

CallTrackingMetrics

Director of IT

Bob Graw has over 20 years of experience in systems integration and software development in the health care, real estate, and government space. His speciality is problem solving and customer service. I specialize in working with our Enterprise customers to adapt the software to meet their needs.

Jessica Michaels

CallTrackingMetrics

Product Coach

As CTM’s Product Coach, Jessica onboards our new team members and manages all of our professional training programs for our client base: including the monthly Live Academy series, weekly Q&A sessions for new customers, and the Launchpad self-guided training portal.

On top of knowing CallTrackingMetrics like the back of her hand, Jessica is a Google Certified Partner with experience working in both Ads and Analytics. She specializes in analyzing and optimizing marketing campaigns using CTM's technology. She is a nerd for all the latest technologies and loves working in the industry!

Jason Smith

CallTrackingMetrics

Sales Engineer

Jason Smith brings more than 20 years of telecommunications experience to the CallTrackingMetrics team. In his current role of Sales Engineer, Jason partners with both the sales and engineering teams to match customers with a customized solution to meet their business needs. Prior to his role with CTM, Jason worked in telecom sales with a primary focus on enterprise business clients exploring cloud hosting solutions and global private network solutions.

Nicole Morrison

CallTrackingMetrics

Product Manager

I'm a customer advocate with a love for problem solving, my main objective is to provide world class service. I have a background in software technical support and project management. In my spare time I enjoy spending time with my husband and daughter, coaching youth softball, traveling, and of course, watching the Dallas Cowboys.

Courtney Tyson

CallTrackingMetrics

Strategic Partnerships Manager

Courtney Tyson has spent her career in the media and SaaS worlds, collaborating with marketers and communicators at top corporations and brands. Her passion is partnering with our clients to best understand their business objectives and personal wins in order to help drive success. In her current role, she is working to build the CallTrackingMetrics Partner Ecosystem, a series of programs focused on creating beneficial, joint venture relationships, with CTMs existing and prospective partners. Courtney is also the host of Smart Route, the CallTrackingMetrics podcast, where she has the opportunity to connect with industry thought leaders to discuss innovative ideas at the intersection of marketing, customer experience, and sales.

Jon Morgia

CallTrackingMetrics

Manager, Inside Sales

Jonathan is the Account Executive Team Lead at CallTrackingMetrics and has 14 years of experience in the telecom industry. Jonathan joined the CallTrackingMetrics team in 2018. When asked to share a little about himself he said: I believe in hard work, integrity and delivering on my commitments, all while having fun, and developing great relationships with our clients. When I am not at work, my wife and I love being outdoors and using free time to travel. All other hours are spent on the golf course, avoiding "3 putts" and "3 off the tee".

Lisa Salvatore

CallTrackingMetrics

Senior Manager, Paid Media

Lisa Salvatore brings more than 15 years of paid media knowledge and expertise to her role as Senior Manager of Paid Media at CallTrackingMetrics, where she finds new and innovative ways to promote our call tracking and contact center solution to businesses interested in personalized customer experiences and actionable, attributable insights. She operates under the 'strategize, execute, analyze, optimize' mindset. Prior to CTM, Lisa partnered with clients in the automotive, education, charitable giving, real estate, home services, and software verticals in her account and strategy roles at digital advertising agencies. Lisa holds a Bachelor of Arts degree from the University of Delaware and a Master of Business Administration from Loyola University Maryland.

Kate Batz

CallTrackingMetrics

Professional Services Consultant

Kate Batz has over 15 years of project management experience, and as a Professional Services Consultant, she helps new customers learn how CallTrackingMetrics can optimize their internal processes and create customer-centric experiences. She also manages and implements system builds for clients to help solve operational pain points. She is a lifelong learner, a creative, and loves creating “wow” moments for her customers. She holds a Bachelor of Science from Towson University.

Chris Todd

CallTrackingMetrics

Sr Manager, Demand Generation

Chris Todd has spent the better part of his 10+ year career as a digital strategist, for both agencies and startups. He's a digital marketing ‘generalist’ with deep experience in inbound and paid acquisition strategies. He spends most of his work day telling stories through data and working alongside Sales to perfect the buyer's journey. When he's home, his two daughters keep him very busy. And he reserves any extra time for being a comedy and podcast nerd.

Merry Keane

CallTrackingMetrics

Revenue Operations Manager

Merry Keane is a Salesforce certified Revenue Operations leader with over 10 years experience. She started her career in Marketing and Promotions before transitioning to CTM where she is a strategic voice for Sales process, reporting, and planning. In between maintaining a robust internal RevOps strategy, she regularly shares her Salesforce expertise directly with customers. Merry is also an active volunteer with the American Red Cross and holds a Bachelor's degree in Media and Communication from the University of Maryland Baltimore County.
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