Subprocessor List

CallTrackingMetrics uses certain Sub-Processors to assist it in providing the CallTrackingMetrics Services as described in the terms of service. Defined terms used herein shall have the same meaning as defined in the terms of service.

What is a Subprocessor:

A Sub-Processor is a third party data processor engaged by CallTrackingMetrics who has or potentially will have access to or process Customer Data (which may contain Personal Data). CallTrackingMetrics engages different types of Sub-Processors to perform various functions as explained in the tables below.

Due Diligence:

CallTrackingMetrics undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed Sub-Processors that will or may have access to or process Customer Personal Data.

CallTrackingMetrics is generally authorized to engage with a Sub-Processor, subject to CallTrackingMetrics:

  • Notifying Customer of any intended changes to its use of Sub-Processors by posting notice of the intended change on this page.
  • Including terms in its contract with each Sub-Processor which are no less protective than those set out in these Terms; and
  • Remaining liable to the Customer for any failure by each Sub-Processor to fulfil its obligations in relation to the Processing of the Customer Personal Data.

The following is an up-to-date list  of the names and locations of CallTrackingMetrics’s Sub-Processors:

Category 1: Phone Service Carriers

Entity Name
Purpose
Entity Location
Twilio
Transmittal to or from our application from or to the publicly-switched telephone network (PSTN) or other specified origination and termination points.
USA
Plivo
Transmittal to or from our application from or to the publicly-switched telephone network (PSTN) or other specified origination and termination points.
USA
Nexmo
Transmittal to or from our application from or to the publicly-switched telephone network (PSTN) or other specified origination and termination points.
USA

Category 2: Transcription of Call Recordings

Entity Name
Purpose
Entity Location
Voicebase
Provides transcription services for customers who have enabled transcriptions on supported products.
USA
Google Cloud
Provides transcription services for customers who have enabled transcriptions on supported products.
USA

Category 3: Storage

Entity Name
Purpose
Entity Location
Amazon Web Services
Provision of communication products and services.
USA
ObjectRocket
Storage and provisioning of session data.
USA
X