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Sync support tickets with inbound phone calls and boost agent productivity

Sync caller data right into Salesforce Desk is Salesforce’s support ticketing platform, allowing users to see detailed customer support information from when managing their leads and opportunities.

This powerful integration with CallTrackingMetrics syncs Desk tickets with inbound phone calls, equipping your team with the knowledge they need to be customer service superheroes. Agents will be able to pull live tickets linked to the customer’s contact information, saving both the caller and agent time and unnecessary frustration.