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Sync support tickets with inbound phone calls and boost agent productivity

Sync caller data right into Salesforce Desk

Desk.com is Salesforce’s support ticketing platform, allowing users to see detailed customer support information from Desk.com when managing their leads and opportunities.

This powerful integration with CallTrackingMetrics syncs Desk tickets with inbound phone calls, equipping your team with the knowledge they need to be customer service superheroes. Agents will be able to pull live tickets linked to the customer’s contact information, saving both the caller and agent time and unnecessary frustration.

Users can also create new customers and tickets right from within the CallTrackingMetrics call log for ultimate workflow efficiency. Data flows back ad forth between the two systems, so agents can focus on providing excellent customer service.