Call Tracking and Call Center Service With Advanced Routing

Get calls into the right hands quickly so your customers are happy and leads have the best chance of converting. From the basic to the complex, we provide the options you need to reliably route calls around the world.

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Softphone, Landline, Mobile Phones, or SIP

Want to route calls directly to agents on their browser? No problem. Our call queues and tracking numbers can route calls to a landline, mobile phone, SIP endpoint, or to the browser-based softphone. Ensure complete coverage no matter where your agents are and reduce the complexity and cost of your contact center hardware.

Forward Tracking Numbers Anywhere

Tracking numbers are placed in your ads, on your website, and used by your agents. They are forwarded to any number or computer of your choosing in 35 countries. Route calls to landlines, mobile phones, or softphones, and set up completely customized routing patterns such as schedule-based, availability, round robin, or simultaneous. Keep it simple or make it as complex as you need it. It's all included.

Geographic Routing

Are you a regional or national business or a franchise and want to get calls into the hands closest to the caller? Georouting provides an elegant solution to automatically distribute calls based on the location of the caller. Georouting is completely customized by you and easy to update.

Simply add locations and radiuses for each agent or dealer and then choose routing preferences between them.

  • Route by zip code or area code
  • Set up routing rules for overlapping dealer territories
  • View reporting to show how many calls are routed to each location
  • Upload hundreds of territories at once and make batch updates as you have changes
  • Set up default call routes for when caller is not covered by one of your territories
You have locations all around the country
You display one number on your website
Person calls that number and enters in their zip
Call is routed to the closest location
Calls are in the right hands quickly

Agents are Prepared for Productive Calls

Ensure that you are in compliance with the law by playing whispers to your callers and your agents announcing call recording or other messages. Provide agents with information about the caller (such as the advertisement they saw) as they are answering the phone so that agents can be best prepared to handle the call.

Looking to capture conversion or survey information after the call? Set up post-call surveys to gather input from the caller or agent.

Call Queues

Route calls to groups of agents and use rules like simultaneous, round robin, or weighted routing to get calls answered quickly.

Each agent can have their own availability schedule and they can hop between answering calls on their landline, mobile or softphone, depending on where they are.

Reporting shows performance by agent so that you can stay on top of call volume, quality, and performance.

Integrate Texts Into Your Marketing Communications

Tracking Numbers

Use your tracking numbers to receive and send text messages to customers and prospects from within the software.


Set up automatic triggers to alert you via email or SMS when you receive a text.

Auto Response

Use auto-responses to immediately respond to text messages that can be customized based on the content of the text.


View detailed logs of your text message conversations and export them to use for reporting and outreach.

IVR Menus

Provide callers with clear options so that they can get to the right person to help them quickly. Menus are easy to set up, completely customized, and can be updated at any time through the software.

Keypresses can route callers to particular queues, to virtual voicemail boxes, and through geographic routing, and can also collect information from the caller and send text messages to them.

Reporting shows you calls broken down by the paths callers follow in the IVR.

Agent Virtual Voicemail Boxes

Eliminate the need to have each agent or employee check voicemail on their actual device.

Use voice menus to create virtual voicemail boxes where callers can use keypress options to leave messages for the team or for specific people.

Messages show up right in the call log alongside other calls.

Messages are recorded and stored indefinitely, and you can even transcribe them and have them emailed to you each time a new one is received.