Intelligent call management gets leads into the right hands quickly and effectively so that sales agents can focus on what matters- engaging customers and increasing conversions.Get Started
A critical part of managing your calls is getting them to the right place, quickly and seamlessly. Call forwarding provided by CallTrackingMetrics allows you to send calls to one number or to many agents in 50+ countries. Route them to your agents on landlines, mobile phones, SIP endpoints, or to our browser-based softphone. Set up completely customized forwarding patterns to your agents based on schedule, availability, caller demographics, or advertising campaigns. Keep it simple or make it as advanced as you need.
Ensure complete coverage no matter where your agents are and reduce the complexity and cost of your contact center hardware.
Are you a regional or national business or a franchise and want to get calls into the hands closest to the caller? Georouting provides an elegant solution to automatically distribute calls based on the location of the caller. Georouting is completely customized by you and easy to update.
Simply add locations and radiuses for each agent or dealer and then choose routing preferences between them.
Call queues provide an effective way to forward your calls in simple to sophisticated patterns to ensure that all calls are getting into the correct hands quickly. Call queues are groups of agents with rules that determine how calls should be routed between the agents. Each agent can have their own availability schedule, weighting, and preferences and they can switch between answering calls on their landline, mobile, or softphone, depending on where they are.
Agent reporting shows performance by agent so that you can stay on top of call volume, quality, and performance.
Text messaging is increasingly becoming as important a communication channel as phone calls. CallTrackingMetrics text messaging features give you the ability to seamlessly use texting as part of your sales and service campaigns.
Our FormReactor click-to-call forms are an easy way to wow your customers and leads with fast and efficient follow-through.
Our forms are simple to set up, customizable, and can be associated with a number of call routing patterns to ensure that the lead is immediately connected to an agent.
Form completions are tied back to the original advertising channel that led to the lead so you can optimize marketing campaigns around form completions, just like your calls.