Our user-friendly software puts call forwarding completely in your control. From basic to complex forwarding needs, you can set it up in minutes in your CallTrackingMetrics account — and you can change it at any time.
To start, you select a phone number (also known as a tracking number) that your callers will call. That number can be placed on your website, on your business cards, and in traditional advertisements. Many clients choose different tracking phone numbers for each advertising channel so that they can track which channels are generating the most calls — and they can allocate their advertising budget accordingly.
You can even choose to dynamically show your tracking phone number on your website if visitors come through certaing online advertising channels.
Once you have your tracking number(s) set up, you can choose to forward it in a variety of ways:
Would you like calls to forward to your home at night? And to your office during the day? No problem.
Would you like to forward calls to different groups of people each day based on their work schedules? We got it.
Using our easy-to-set-up schedule routing options, you have complete control over where the calls are going at each time of the day. You can adjust it at any time in your account and view in realtime the schedule that is active right now. You can set schedules by day of week and hour of day.
Calls can be forwarded using the schedule to agents on their mobile phone, home or office phone, a SIP phone, or to their computer. This provides businesses with incredible flexibility for remote and distrbuted teams.
Choose from a variety of routing patterns to forward your calls to groups of people in your organization.
You have the option to route calls to the group simultaneously, distributed evenly (a.k.a round robin), or in a specific order for each individual in the group.
Call queues allow you to forward your calls to large groups at call centers and provide advanced reporting on agent call metrics, so you can keep an eye on performance — know who is on the phone and who is available to take calls at any moment of the day.
Phone numbers you purchase in our system can be forwarded to receiving numbers in 50 countries (landine or mobile), and you can route calls to computers using CallTrackingMetrics' browser-based softphone.
Do you have employees who travel internationally? Our system completely eliminates the hassle of losing contact by easily forwarding calls to any location, as well as providing you the tools you need to change your routing at any time.
Are you a regional or national business or a franchise and want to get calls into the hands closest to the caller? Georouting provides an elegant solution to automatically distribute calls based on the location of the caller. Georouting is completely customized by you and easy to update.
Simply add locations and radiuses for each agent or dealer and then choose routing preferences between them.
Call forwarding is just the tip of the iceberg in managing your calls towards increased performance.
Once you have set up your forwarding schedule to get calls into the right hands quickly, use the following features to gain incredible insight into what is happening with your calls, the quality of the calls, and ways to increase conversions and satisfaction across the board: