Our user-friendly software puts call forwarding completely in your control. From basic to complex routing needs, you can set it up in minutes, and you can change it at any time to keep up with an ever-evolving workforce.
How to forward calls for your unique business case
There’s simple forwarding, like from one phone number to a single cell phone. But many businesses require much more sophisticated and complex call routing. CallTrackingMetrics provides the flexibility to forward incoming communications in a variety of customizable ways to make your team efficient and effective.
Call queues provide an effective way to route calls using simple or sophisticated patterns.
Beyond phone calls, forwarding text messages can help keep your team connected to your
prospects and customers, especially those who prefer not to call. Inbound SMS messages can be
routed in similar ways to calls, customized for each tracking number. Depending on preferences,
we can push texts to an agent’s mobile phone, send notifications of received SMS message, route
to a live chat widget for real-time communication, or trigger automated responses.