Geographic routing is an elegant solution to distribute calls based on the location of the caller.
Are you a regional or national business or a franchise and want to get calls into the hands closest to the caller? Georouting provides an elegant solution to automatically distribute calls based on the location of the caller. Georouting is completely customized by you and easy to update.
Simply add locations and radiuses for each agent or dealer and then choose routing preferences between them.
If your business has multiple locations, geographic routing allows you to automatically route the call to the location that's most relevant to the caller.
No matter what type of business you have, it's no secret that your clients don't enjoy being put on hold and transferred between locations or having to repeat their information from agent to agent. People also like speaking with someone who is close to them.
Geographic routing provides a comprehensive solution to eliminate situations like this, by either automatically routing the caller to your closest location or asking them to enter their zip code to have the system route them. This technology allows you to provide superior customer service to your clients by getting their calls into the correct hands as quickly as possible.
Geographic routing is particularly useful for national or regional franchise organizations who wish to have one central toll-free or vanity number that calls come in to, while behind the scenes the calls are routed to the correct franchise. It gives the franchisor control over the routing and provides reporting for calls being sent across the entire network of franchisees.
Geographic routing is completely customized by you and easy to update.