Remove the Guesswork from Call Routing
Lead routing tools to achieve meaningful conversations without sending callers through a maze of transfers
Flexible Call Management Features
Achieve Maximum Value, with the Fastest Resolution and Greatest Customer Satisfaction
Marketing teams spend a lot of time and resources creating experiences to drive conversions. What happens after someone converts? CallTrackingMetrics is built to go beyond the marketing to sales handoff, and create advanced routing options for quick follow up, more personalized experiences, and ultimately better conversations.
Tailor your call routing to:
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- Expedite your lead follow up
- Segment callers based on intent
- Distribute leads to a dispersed team
- Automate changes based on schedules
- Integrate with voice and chat AI agents
Basic Call Forwarding
Easily send a call to a cell phone, office phone, or wherever your team needs to answer.
Custom Routing
Build interactive voice menus (IVRs), custom queues, and more to give your callers a personalized experience.
Omnichannel Routing
Inbound SMS, chats, and more. Conversations happen everywhere. You’re covered across the board with our lead routing tools.
Sophisticated Routing for Teams of Any Size
Efficiently distribute inbound communications to your team, or many teams. Spread out the calls evenly, distribute by weights based on defined criteria, or even ring the whole queue at once.
Provide Local Assistance, Automatically
Don’t get slowed down transferring between multiple locations and nationwide service areas. Build geo-based routing rules to instantly connect callers with the most relevant location. No hassle and no wasted time.
Conditional Routing Based on Anything
Every day is different, and so is every caller. Tailor each experience with easy-to-update and endlessly customizable smart routing. Set up a rules-based flow based on factors like site visits, demographics, or caller history.
Automate Your Routing with AI
Connect every caller with the right person on the first try. Integrate a VoiceAI agent with your IVR, call queue, or location-based routing to design intelligent workflows based on schedules, caller intent, or past interactions. The result? Quicker responses, fewer handoffs, and stronger conversations.
How CallTrackingMetrics Uses the Smart Router
Take an inside look at how we use our own routing features at CTM