Geographic Routing

Geographic routing is an elegant solution to distribute calls based on the location of the caller.

Geographic Routing

Are you a regional or national business or a franchise and want to get calls into the hands closest to the caller? Georouting provides an elegant solution to automatically distribute calls based on the location of the caller. Georouting is completely customized by you and easy to update.

Simply add locations and radiuses for each agent or dealer and then choose routing preferences between them.

  • Route by zip code or area code
  • Set up routing rules for overlapping dealer territories
  • View reporting to show how many calls are routed to each location
  • Upload hundreds of territories at once and make batch updates as you have changes
  • Set up default call routes for when caller is not covered by one of your territories
You have locations all around the country
You display one number on your website
Person calls that number and enters in their zip
Call is routed to the closest location
Calls are in the right hands quickly

If your business has multiple locations, geographic routing allows you to automatically route the call to the location that's most relevant to the caller.

No matter what type of business you have, it's no secret that your clients don't enjoy being put on hold and transferred between locations or having to repeat their information from agent to agent. People also like speaking with someone who is close to them.

Geographic routing provides a comprehensive solution to eliminate situations like this, by either automatically routing the caller to your closest location or asking them to enter their zip code to have the system route them. This technology allows you to provide superior customer service to your clients by getting their calls into the correct hands as quickly as possible.

Geographic routing is particularly useful for national or regional franchise organizations who wish to have one central toll-free or vanity number that calls come in to, while behind the scenes the calls are routed to the correct franchise. It gives the franchisor control over the routing and provides reporting for calls being sent across the entire network of franchisees.

Geographic routing is completely customized by you and easy to update.

  1. Start by adding your office locations and radius for each agent or dealer.
  2. Choose to route by zip code or area code.
  3. Decide whether you want to automatically route or ask your callers to enter their zip code to route.
  4. Set up routing rules for overlapping dealer territories.
  5. View reporting to show how many calls are routed to each location.
  6. If you ever need to make changes or updates, you can upload hundreds of territories at once and make batch updates as you need to.