Voice Menus (IVR)

Voice menus allow the caller to use keypresses for quick routing to the correct place

IVR menus provide callers with clear options so that they can get to the right person to help them quickly and give a polished, organized feel to the call-in experience. IVR menus can often take the place of actual people answering your phones so that you can have them spend time engaging customers and solving problems instead of transferring calls.

Menus are easy to set up, completely customized, and can be updated at any time through the software. Each time you set up a CallTrackingMetrics voice menu, you have a number of options:

  • Choose which of your tracking phone numbers should ring to each voice menu.
  • Customize the greeting that your callers hear. You can upload or created your own recording, or enter text using our text-to-speech engine in various voices you can choose from.
  • Choose what should happen when each keypress is entered. Options include:

As each call comes in, you will see which voice menus they encountered and which keypresses they entered. Reporting on a daily, weekly, or monthly basis shows you your calls broken down by the most common paths followed and keypresses entered.