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Smart Routing
Call routing just became a whole lot smarter
Achieve the maximum value, with the fastest resolution, and with the greatest satisfaction—all in the shortest time.
Experience the Smart Routing Benefits
Smart routing allows businesses to route calls based on the caller’s online activity, their history with your company, their demographic information, or based on custom fields you create in the software.
For example, calls from people who have visited particular pages of a business website could be routed to a certain group of agents with expertise in that area. Or, use Caller Insights to pull rich demographic data, such as age, household income, marital status, and gender to automatically route calls to the most appropriate agents for those callers. Create custom fields to track data important to you, such as account ID, customer type, or region and route calls based on that information.
Smart routing helps increase conversions, customer satisfaction, and overall efficiency within call centers. Consistent with CallTrackingMetrics’ other routing options, the smart router is easily accessed through a simple rules-based interface to set up configurations and change them at any time.
WHAT IS SMART CALL ROUTING?
Smart call routing is a tool that expedites communications using customizable If/Then conditions to build a sophisticated workflow. When someone calls, they’re automatically routed to the most relevant person or team.
Advanced Options
Get calls into the right hands quickly by combining smart routing with our other services
Call Queues
Call queues provide an effective way to route calls using simple or sophisticated patterns.
Learn More
Geo Routing
Distribute calls based on the location of the caller
Learn More
Call Recordings
Call recordings are a great tool for sales, training, and management
Learn More
