Smart Routing

Call routing just became a whole lot smarter

Achieve the maximum value, with the fastest resolution, and with the greatest satisfaction—all in the shortest time.

Experience the Smart Routing Benefits

Smart routing allows businesses to route calls based on the caller’s online activity, their history with your company, their demographic information, or based on custom fields you create in the software.

For example, calls from people who have visited particular pages of a business website could be routed to a certain group of agents with expertise in that area. Or, use Caller Insights to pull rich demographic data, such as age, household income, marital status, and gender to automatically route calls to the most appropriate agents for those callers. Create custom fields to track data important to you, such as account ID, customer type, or region and route calls based on that information.

Smart routing helps increase conversions, customer satisfaction, and overall efficiency within call centers. Consistent with CallTrackingMetrics’ other routing options, the smart router is easily accessed through a simple rules-based interface to set up configurations and change them at any time.

WHAT IS SMART CALL ROUTING?

A tracking number is a unique number that is assigned to one of your online or offline advertising campaigns. When someone calls that number, you will know the source advertisement that generated the call.

Advanced Options

Get calls into the right hands quickly by combining smart routing with our other services

Call Queues

Appeal to a national audience with a professional toll-free number. We offer true 800 numbers as well as a myriad of other options.

Geo Routing

Distribute calls based on the location of the caller

Call Recordings

Call recordings are a great tool for sales, training, and management

See it in Action

Endless possibilities and a simple interface allow you to quickly create new routing scenarios specific to your business.

Questions?

Talk to a member of our team, and get a chance to experience the world’s only combined call tracking and contact center automation platform.

Call +1 888 898 0513

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