Virtual Voicemail

Virtual voicemail boxes allow callers to leave messages for people of groups in your organization. The messages are recorded and transcribed and can be instantly sent to you via email or text message so you can follow up

Virtual voicemail boxes save costs and increase response time

Virtual Voicemail
  • Eliminate the need to have each agent or employee check voicemail on their actual device.
  • Create virtual voicemail boxes where callers can use keypress options to leave messages.
  • Messages show up right in the call log alongside other calls.
  • Email or text alerts can be sent each time you receive a message.
  • Messages are recorded and stored indefinitely, and you can transcribe them and have them emailed to you.

You can have an unlimited number of virtual voicemail boxes, so that each person in your office can have their own.

Voicemail boxes can also be associated to particular tracking numbers so you can have different configurations for each marketing channel. For example, you may want your website callers to hear one set of options and your radio callers to hear a different set.

No need for answering machines on your phones anymore!

What is Virtual Voicemail?

Virtual voicemail is a technology that stores voice messages online and acts as a replacement to traditional answering machines or voicemail systems tied to specific devices. The online setup allows for access to voicemail from various phones, computers or other devices. Voicemails can even be transcribed and sent via email.

Each time you receive a message in your virtual voicemail box, you can:

  • See it in your call log
  • Listen to the recording or read the transcriptions of your messages in the call log
  • Call people back right from the log using the softphone
  • Enter notes about the call
  • Have the system track which calls have been returned
  • Receive an alert via email or SMS with the message

Many customers set up reporting notifications in the system so that when voicemails are left, the individual or group of people that the message was for can be alerted via email or text message.

Virtual voicemail boxes are available on all of our plans and are a great way to eliminate expense and increase response time in your organization.