CallTrackingMetrics was founded in 2011 when founders Laure and Todd Fisher realized that traditional businesses phone systems are often stifling growth and innovation. We set out to develop tools that harness the power of what is happening on the phone, making it easier for organizations to scale their growth and extract critical data from their conversations. We launched our initial call tracking software in 2012 and have since developed a robust set of telephony and reporting tools to support those organizations pursuing excellence.
With our tools, organizations can intelligently invest in advertising using call intelligence, scale their teams around the world efficiently, and have those valuable conversations that translate into lasting relationships and revenue.
We are comprised of software engineers, designers, sales managers, and technical support engineers who are passionate about making the product better every day.
Like our customers, our team is relentlessly pursuing excellence. We are never satisfied with the status quo and we challenge each other to improve our product and our approach every day.
Our open door and strong performance-driven culture keeps everyone focused on delighting customers and delivering cutting edge tools.
Using our own telephony tools, we are able to closely monitor customer satisfaction and agent performance so that we can continually improve our service and enhance the product.
CallTrackingMetrics has grown rapidly across the past 5 years now serving more than 20,000 organizations in 60 countries.
We set aggressive growth and adoption targets and we provide fun rewards and incentives to motivate and thank our hard working team.
Our team is comprised of talented, experienced people who genuinely care about our software's impact on customers.
I oversee the strategic and technical direction of the company and I’m often on the front lines with our customers. In the past decade, I have founded 3 software companies and have extensive experience leading software teams and scaling large websites for volume. My experience includes working with organizations such as LivingSocial, Mercedes Benz, AOL, Revolution, and the Department of Defense.
Coming to CTM with a background in software project management and finance, I oversee the operations of the company. From finance, to HR, marketing and customer service, I try to provide customers and our internal team with the tools and processes they need to be successful. I have 10+ years experience as a management consultant, as well as years in the fashion industry. And yes—I am also Todd’s wife.
I started my career in marketing and promotions for radio stations before transitioning into sales in the travel industry. While the travel industry wasn't the perfect fit, it was where I developed my taste for sales and service which eventually led me to CallTrackingMetrics.
I come to CTM with over 20 years of experience in systems integration and software development in the health care, real estate, and government space. My speciality is problem solving and customer service. I specialize in working with our Enterprise customers to adapt the software to meet their needs.
I am a Google Certified Partner with experience working in both AdWords and Analytics. I specialize in analysing and optimizing marketing campaigns. Oh—and I speak “google” and am here to help our clients better understand it. I’m a nerd for all the latest technologies and love working in the industry.
Previously I have provided internal Business Systems Support in large organizations, helping sales teams and senior managers utilize telecom and reporting tools. Now I support the customers of CTM with their technical needs and porting requests. I enjoy helping CTM customers with their number swapping.
My background is in customer service and quality assurance, with a focus on website user experience. I assist customers with setting up and troubleshooting their accounts. I love having the opportunity to learn new skills and put them to good use. I also really enjoy helping people learn how to make CTM work best for them.
I have over 16 years of experience with software development and user interface design, with a strong focus on crafting the best user experience possible. No aspect of the CTM product goes untouched in the effort to make it easier than ever to sign up and start using the product right away.
I help CTM customers identify the best use of the service to meet their business needs. I've been in sales and customer service for over 15 years, most recently in telecom sales to enterprise business clients where our primary focus was cloud hosting solutions and global private networks. I specialize in getting things done, showing results, and exceeding the expectations of every customer I work with.
With almost 20 years the technology industry I’ve done everything from changing printer toner to spinning up firewalls and everything in between. Providing a good customer experience is always the priority. Learning new systems is a rewarding challenge and helping customers become the software expert is key to a successful engagement.
My goal is to ensure successful utilization of the CTM platform for new clients. With a background in call center management and years of corporate training experience, I enjoy helping people understand how their business needs and our software can yield wonderful results.
I have over 14 years of combined Marketing and Creative experience in the technology, education and digital marketing industries. I am a brand ambassador by day, and a print/paper nerd by night. My area of expertise is building creative marketing and communication strategies that drive brand awareness. Did I mention that I love paper?
With a strong focus on quality and engineering fundamentals, I develop and improve features to satisfy our customers’ needs. No matter how small the detail, nothing escapes my attention when it comes to improving both the product and the customer experience. Documentation, testing, coding, and design are just some of the ways I contribute to the team.
My focus is ensuring our clients best in class marketing attribution and call management tools to help increase ROI. I joined the CTM team with over 17 years experience in marketing and e-commerce, excited about the value proposition that this technology offers. CTM's dynamic culture drives continual enhancement and evolution of the platform and I am happy to be on the team. I look forward to working with you and helping to achieve your marketing goals!
As a developer, I enjoy solving problems–from fixing bugs to building cool new features that benefit our diverse customer base. My past experience includes working closely with nonprofit organizations to develop new community engagement platforms. I’m passionate about new technology and cutting-edge applications, but after hours, I'm all about whipping up tasty eats in the kitchen.
My background is in customer service and IT systems administration, so it should be no surprise that I enjoy solving problems and helping customers achieve their goals. The supportive, creative and inclusive culture at CTM, and the dynamic nature of our services, provides ample opportunity to contribute my ideas and develop skills in multiple avenues. My primary focus is listening to the customer and providing the best solution to their needs.
I have over 10 years of progressive Customer Service and Project Management experience, working in call centers and overseeing projects, both large and small. My goal is to successfully end every customer communication with a solid resolution and the highest level of satisfaction. No question is ever too small or too big!
My background is in Technical Support and my favorite part about the role is building relationships with customers and leaving them with memorable experiences. Everyday is a great day to learn something new! I take pride in helping users learn and manage their CTM systems.
I like to build things. More specifically, I like to build websites, and have now done so for more than 17 years. As a developer, I strive to keep a sharp focus on both innovation and optimization. I believe that the greatest websites and applications have no definite finished state but instead constantly evolve from one stage to the next.