View our full list of features by plan and select the option that works for your business
Pricing |
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Monthly Fee |
$39/mo
(billed monthly)
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$119/mo
(billed monthly)
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$329/mo
(billed monthly)
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Monthly Fee w/ Annual Pre-Pay Option |
$36/mo
(billed annually)
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$99/mo
(billed annually)
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$274/mo
(billed annually)
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Local Numbers | |||||
Local Minutes (call forwarding) | |||||
Local Minutes (CTM Softphone) | |||||
Toll-Free Numbers | |||||
Toll-Free Minutes (call forwarding) | |||||
Toll-Free Minutes (CTM Softphone) | |||||
Outbound Calls | |||||
Text Messages (SMS) - Inbound |
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Text Messages (SMS) - Outbound | |||||
Text Messages (MMS) |
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Live Chat | $19/user/mo | $15/user/mo
Includes 5 licenses add'l $15/user/mo
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Product Support |
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Phone, email, and chat support |
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Support Hub help docs & virtual training |
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Standard onboarding |
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Additional Support Options |
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Premier Help Desk | additional fee | additional fee | additional fee | ||
Customized onboarding & training | additional fee | additional fee | |||
Administration |
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Unlimited Users |
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API access |
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iPhone App |
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Android App |
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Version History | 7 days | 300 days | 300 days | ||
Restore Deleted Objects | 4 Days | 14 Days | 14 Days | ||
Client Signup Pages |
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Client Price Mark Ups |
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Agency account structures |
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User access levels & controls |
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SAML (Identity Provider) |
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Call Tracking/Marketing Attribution |
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Local & toll-free tracking numbers in 80 countries |
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Record calls |
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Port numbers (US/Canada only) |
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Track online & offline advertising channels |
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Dynamic Number Insertion on website |
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Calls matched to website visitor and ad click |
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Click-to-call ads and ad extensions |
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Play whispers to callers and receiving agents |
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GeoContact |
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Contact Center/Call Management |
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Forward calls to landline, mobile, or softphone |
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Integrated softphone |
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Route calls by schedule |
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Route calls by IVR menus |
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Score, convert, and tag calls |
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Virtual voicemail boxes |
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Transfer calls |
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Smart routing |
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Geographic routing |
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Weight-based Routing |
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Routing tables |
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Call queues |
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Custom fields |
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Automated triggers (text or calls) |
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Post call agent surveys |
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Estimated wait time announcements |
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Contact lists |
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Agent call scripts |
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Hold patterns (music, voiceover, etc.) |
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Conference calls |
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Smart Dialer |
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Custom Softphone and Actions |
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Desk mode |
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Barge & end-call options |
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Teams |
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Lambda functions |
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Reminder notifications |
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Directory Dialing |
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Divisions |
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Text Messaging & Forms |
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Send and receive text messages |
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Scheduled text messaging |
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Bulk text messaging campaigns |
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Obscenity detection for SMS |
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FormReactor form tracking |
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Short codes for SMS | additional fee | ||||
Live Chat (Priced per License) |
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HIPAA Compliant |
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File sharing |
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Schedule & queue routing |
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Call & chat load balancing |
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Configure missed chat rules |
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View session data |
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Customize chat widget colors & placement |
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Internal chat for agents and teams |
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Translations | $10/user/mo | $10/user/mo | |||
Security Features |
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Two-factor authentication |
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Opt out lists for calls and texts |
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Automatic redaction of personal data |
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HIPAA Compliance |
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GDPR Compliance |
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CCPA Compliance |
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PCI Compliance |
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PIPEDA Compliance |
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Enhancements |
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Live listen to calls | $0.0078 per minute | $0.0045 per minute | $0.004 per minute | ||
Caller Insights premium caller ID | $0.25 per caller | $0.145 per caller | $0.1305 per caller | ||
Spam Detective | $0.025 per caller | $0.0125 per caller | $0.01134 per caller | ||
Transcriptions view fees by country | $0.03 per minute | $0.025 per minute | $0.02 per minute | ||
Enable Redaction (for transcriptions) | $0.01 per minute | $0.01 per minute | $0.01 per minute | ||
Enable PCI Detection (for transcriptions) | $0.01 per minute | $0.01 per minute | $0.01 per minute | ||
Enable SSN Detection (for transcriptions) | $0.01 per minute | $0.01 per minute | $0.01 per minute | ||
Enable Number Detection (for transcriptions) | $0.01 per minute | $0.01 per minute | $0.01 per minute | ||
Encrypted call recordings | $0.01 per minute | $0.005 per minute | $0.003 per minute | ||
Dual channel recordings | $0.01 per minute | $0.005 per minute | $0.003 per minute | ||
Online fax | $0.12 per page | $0.09 per page | $0.07 per page | ||
Full White Label | $65 per month | $65 per month | |||
High Volume Concurrent Calls (CPS) | Contact Sales | Contact Sales | |||
Image obscenity detection for MMS | $0.03 per message | $0.02 per message | |||
Reporting |
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View advertising source for calls |
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View website visitor data for calls |
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Activity reports |
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ROI reports |
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Call notifications |
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Tracking source accuracy reports |
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Usage reports |
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Custom fields reports |
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Agency & sub-account reports |
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Live call center agent dashboard |
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Integrations |
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AMP |
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Google Analytics 4 |
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Google Analytics (UA) |
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Microsoft Advertising |
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WordPress |
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Zapier |
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Kissmetrics |
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Optimizely |
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Wix |
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Google Data Studio |
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Google Ads Direct Connect |
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Google Ads Lead Forms |
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Sendgrid |
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MailChimp |
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Unbounce |
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Drift |
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CAKE |
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Marin |
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Skai |
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Bizible |
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Maxymiser |
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Acquisio |
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Marketo |
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Hubspot |
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Stripe |
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Google Marketing Platform |
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Facebook Messenger |
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Snapchat Ads |
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Shopify |
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Magento (Adobe Commerce) |
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Zoho CRM |
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Gravity Forms (requires FormReactor) |
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Contact Form 7 (requires FormReactor) |
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AB Tasty |
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Gong |
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VWO |
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Symplify |
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Pipedrive |
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Zoom |
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Salesforce |
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Salesforce Desk |
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Microsoft Dynamics 365 |
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Zendesk |
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Looking for an answer? Visit our FAQs page to see what others in the community are asking. You can also contact our team any time!
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