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Compare All Plans
View our full list of features by plan and select the option that works for your business
Pricing |
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| Monthly Fee |
$39/mo
(billed monthly)
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$99/mo
(billed monthly)
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$299/mo
(billed monthly)
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| Monthly Fee w/ Annual Pre-Pay Option |
$36/mo
(billed annually)
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$83/mo
(billed annually)
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$249/mo
(billed annually)
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| Local Numbers | |||||
| Local Minutes (call forwarding) | |||||
| Local Minutes (CTM Softphone) | |||||
| Toll-Free Numbers | |||||
| Toll-Free Minutes (call forwarding) | |||||
| Toll-Free Minutes (CTM Softphone) | |||||
| Outbound Calls | |||||
| Text Messages (SMS) - Inbound |
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| Text Messages (SMS) - Outbound | |||||
| Text Messages (MMS) |
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| Live Chat | $19/user/mo | $15/user/mo | |||
Product Support |
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| Phone, email, and chat support |
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| Support Hub help docs & virtual training |
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| Standard onboarding |
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Additional Support Options |
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| Dedicated support | additional fee | additional fee | additional fee | ||
| additional fee | additional fee | ||||
Administration |
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| Unlimited Users |
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| API access |
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| iPhone App |
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| Android App |
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| Version History | 7 days | 300 days | 300 days | ||
| Restore Deleted Objects | 4 Days | 14 Days | 14 Days | ||
| Client Signup Pages |
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| Client Price Mark Ups |
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| Agency account structures |
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| User access levels & controls |
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Call Tracking/Marketing Attribution |
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| Local & toll-free tracking numbers in 80 countries |
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| Record calls |
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| Port numbers (US/Canada only) |
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| Track online & offline advertising channels |
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| Dynamic Number Insertion on website |
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| Calls matched to website visitor and ad click |
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| Click-to-call ads and ad extensions |
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| Play whispers to callers and receiving agents |
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| GeoContact |
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Contact Center/Call Management |
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| Forward calls to landline, mobile, or softphone |
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| Integrated softphone |
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| Route calls by schedule |
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| Route calls by IVR menus |
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| Score, convert, and tag calls |
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| Virtual voicemail boxes |
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| Transfer calls |
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| Smart routing |
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| Geographic routing |
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| Weight-based Routing |
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| Routing tables |
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| Call queues |
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| Custom fields |
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| Automated triggers (text or calls) |
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| Post call agent surveys |
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| Estimated wait time announcements |
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| Contact lists |
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| Hold patterns (music, voiceover, etc.) |
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| Conference calls |
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| Auto Dialer |
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| Custom Softphone and Actions |
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| Desk mode |
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| Agent call scripts |
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| Barge & end-call options |
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| Teams |
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| Lambda functions |
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| Reminder notifications |
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| Directory Dialing |
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| Divisions |
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Text Messaging & Forms |
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| Send and receive text messages |
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| Scheduled text messaging |
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| Bulk text messaging campaigns |
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| Obscenity detection for SMS |
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| FormReactor form tracking |
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| Short codes for SMS | additional fee | ||||
Live Chat (Priced per License) |
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| HIPAA Compliant |
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| File sharing |
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| Schedule & queue routing |
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| Call & chat load balancing |
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| Configure missed chat rules |
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| View session data |
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| Customize chat widget colors & placement |
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| Internal chat for agents and teams |
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| Translations | $10/user/mo | $10/user/mo | |||
Security Features |
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| Two-factor authentication |
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| Opt out lists for calls and texts |
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| Automatic redaction of personal data |
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| HIPAA Compliance |
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| GDPR Compliance |
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| CCPA Compliance |
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| PCI Compliance |
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| PIPEDA Compliance |
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Enhancements |
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| Live listen to calls | $0.00625 per minute | $0.0036 per minute | $0.0032 per minute | ||
| Caller Insights premium caller ID | $0.2 per caller | $0.116 per caller | $0.1044 per caller | ||
| Spam Detective | $0.02 per caller | $0.01 per caller | $0.009 per caller | ||
| Transcriptions view fees by country | $0.03 per minute | $0.025 per minute | $0.02 per minute | ||
| Enable Redaction (for transcriptions) | $0.01 per minute | $0.01 per minute | $0.01 per minute | ||
| Enable PCI Detection (for transcriptions) | $0.01 per minute | $0.01 per minute | $0.01 per minute | ||
| Enable SSN Detection (for transcriptions) | $0.01 per minute | $0.01 per minute | $0.01 per minute | ||
| Enable Number Detection (for transcriptions) | $0.01 per minute | $0.01 per minute | $0.01 per minute | ||
| Encrypted call recordings | $0.01 per minute | $0.005 per minute | $0.003 per minute | ||
| Dual channel recordings | $0.01 per minute | $0.005 per minute | $0.003 per minute | ||
| Online fax | $0.12 per page | $0.09 per page | $0.07 per page | ||
| Full White Label | $49 per month | $49 per month | |||
| High Volume Concurrent Calls (CPS) | Contact Sales | Contact Sales | |||
| Image obscenity detection for MMS | $0.03 per message | $0.02 per message | |||
Reporting |
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| View advertising source for calls |
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| View website visitor data for calls |
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| Activity reports |
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| ROI reports |
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| Call notifications |
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| Tracking source accuracy reports |
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| Usage reports |
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| Custom fields reports |
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| Agency & sub-account reports |
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| Live call center agent dashboard |
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Integrations |
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| AMP |
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| Google Analytics |
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| Google Ads |
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| Microsoft Advertising |
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| WordPress |
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| Zapier |
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| Kissmetrics |
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| Optimizely |
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| Wix |
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| Google Data Studio |
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| Google Ads Direct Connect |
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| Sendgrid |
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| MailChimp |
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| Unbounce |
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| Drift |
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| CAKE |
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| Marin |
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| Kenshoo |
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| Bizible |
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| Maxymiser |
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| Acquisio |
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| Marketo |
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| Hubspot |
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| Stripe |
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| Google Marketing Platform |
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| Facebook Messenger |
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| Snapchat Ads |
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| Shopify |
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| Zoho CRM |
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| Gravity Forms (requires FormReactor) |
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| Contact Form 7 (requires FormReactor) |
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| AB Tasty |
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| Gong |
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| VWO |
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| Symplify |
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| Salesforce |
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| Salesforce Desk |
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| Microsoft Dynamics 365 |
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| Zendesk |
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CallTrackingMetrics Help
Looking for an answer? Visit our FAQs page to see what others in the community are asking. You can also contact our team any time!
Call +1 (888) 898-0513
or
