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Compare All Plans
View our full list of features by plan and select the option that works for your business
Business Plan
Marketing Plan
Contact Center Plan
Pricing
Monthly Fee
$39
/mo
/mo
(billed monthly)
$99
/mo
/mo
(billed monthly)
$299
/mo
/mo
(billed monthly)
$36
/mo
/mo
(billed annually)
$83
/mo
/mo
(billed annually)
$249
/mo
/mo
(billed annually)
Local Numbers
Local Minutes (call forwarding)
Local Minutes (CTM Softphone)
Toll-Free Numbers
Toll-Free Minutes (call forwarding)
Toll-Free Minutes (CTM Softphone)
Outbound Calls
Text Messages (SMS)
Text Messages (MMS)
Live Chat
$19/user/month
$15/user/month
The inbound rate is dependent on the receiving number for your tracking numbers. Find the exact inbound rate for your receiving number at our rate lookup page.
Product Support
Phone, email, and chat support
Support Hub help docs & virtual training
Standard onboarding
Administration
Unlimited users
API access
iPhone App
Android App
Version History
7 days
300 days
300 days
Restore Deleted Objects
4 days
14 days
14 days
Client Signup Pages
Client Price Mark Ups
Agency account structures
User access levels & controls
Call Tracking/Marketing Attribution
Local & toll-free tracking numbers in 80 countries
Record calls
Port numbers (US/Canada only)
Track online & offline advertising channels
Dynamic Number Insertion on website
Calls matched to website visitor and ad click
Click-to-call ads and ad extensions
Play whispers to callers and receiving agents
GeoContact
Contact Center/Call Management
Forward calls to landline, mobile, or softphone
Integrated softphone
Route calls by schedule
Route calls by IVR menus
Score, convert, and tag calls
Virtual voicemail boxes
Transfer calls
Smart routing
Geographic routing
Call queues
Custom fields
Automated triggers (text or calls)
Post call agent surveys
Estimated wait time announcements
Hold patterns (music, voiceover, etc.)
Conference calls
Auto Dialer
Custom Softphone and Actions
Desk mode
Agent call scripts
Barge & end-call options
Teams
Lambda functions
Reminder notifications
Directory Dialing
Text Messaging & Forms
Send and receive text messages
Scheduled text messaging
Bulk text messaging campaigns
Obscenity detection for SMS
FormReactor form tracking
Short codes for SMS
Live Chat
File sharing
Schedule & queue routing
Call & chat load balancing
Configure missed chat rules
View session data
Customize chat widget colors & placement
Internal chat for agents and teams
Translations
$10/user/mo
$10/user/mo
Security Features
Two-factor authentication
Opt out lists for calls and texts
Automatic redaction of personal data
HIPAA Compliance
GDPR Compliance
CCPA Compliance
PCI Compliance
PIPEDA Compliance
Enhancements
Live listen to calls
$0.00625 per minute
$0.0036 per minute
$0.0032 per minute
Caller Insights premium caller ID
$0.2 per caller
$0.116 per caller
$0.1044 per caller
Spam Detective
$0.02 per caller
$0.01 per caller
$0.009 per caller
Transcriptions with keyword spotting
$0.03 per minute
$0.025 per minute
$0.02 per minute
Enhanced transcriptions
$0.1 per minute
$0.088 per minute
$0.075 per minute
Encrypted call recordings
$0.01 per minute
$0.005 per minute
$0.003 per minute
Dual channel recordings
$0.01 per minute
$0.005 per minute
$0.003 per minute
Full White Label
$49 per month
$49 per month
High Volume Concurrent Calls (CPS)
Image obscenity detection for MMS
$0.03 per message
$0.02 per message
Reporting
View advertising source for calls
View website visitor data for calls
Activity reports
ROI reports
Call notifications
Tracking source accuracy reports
Usage reports
Custom fields reports
Agency & sub-account reports
Live call center agent dashboard
Integrations
AMP
Google Analytics
Google Ads
Microsoft Advertising
WordPress
Zapier
Kissmetrics
Optimizely
Wix
Google Data Studio
Google Ads Direct Connect
Sendgrid
MailChimp
Unbounce
CAKE
Marin
Kenshoo
Bizible
Maxymiser
Acquisio
Marketo
Hubspot
Stripe
Google Marketing Platform
Facebook
Facebook Messenger
Shopify
Zoho CRM
Gravity Forms (requires FormReactor)
Contact Form 7 (requires FormReactor)
VWO
Salesforce
Salesforce Desk
Microsoft Dynamics 365
Zendesk
Business Plan
Marketing Plan
Contact Center Plan
Looking for a custom plan?
Contact us for customized pricing and volume discounts designed for enterprise level customers.
CallTrackingMetrics Help
Looking for an answer? Visit our FAQs page to see what others in the community are asking. You can also contact our team any time!
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