Your All In One Call Tracking and Contact Center Solution

Pricing

    Learn More About Our Elite Plan

    We can create a custom package that has the high volume pricing, dedicated support, and customized training that you need to implement CallTrackingMetrics in your organization.

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    Support
    Essentials
    Advanced
    Elite
    Email, Chat and Phone
    Help Library and Recorded Webinars
    Customized Training
     
     
    Dedicated Team
     
     
    Proactive Issue Monitoring
     
     
    24/7 Support
     
     
    Administration
    Essentials
    Advanced
    Elite
    Unlimited Users
    Various User Access Levels
    API Access
    Bulk Packages of Discounted Minutes
    Unlimited Sub Accounts
     
    Sub-Accounts Billed on Agency or Client Credit Card
     
    Bill Clients at Marked-Up Rates Through Stripe
     
    Monthly Billing
     
     
    Call tracking
    Essentials
    Advanced
    Elite
    Local & Toll Free Numbers in 30 Countries
    Track Inbound and Outbound Calls
    Premium Vanity Numbers
    Record Calls
    Port Numbers (US/CA Only)
    Track Online or Offline Advertising Channels
    Dynamic Number Insertion on Website
    GeoContact
     
    Calls Matched To Website Visitor and Ad Click
    Play Whispers To Callers and Receiving Agents
    Virtual Voicemail Boxes
    Contact center/call routing
    Essentials
    Advanced
    Elite
    Route Calls to Landline, Mobile, Soft Phone, or SIP Endpoint
    Route Calls by Schedule
    Route Calls by IVR (menu keypresses)
    Conference Calls
    Transfer Calls
    Score, Convert, and Tag calls
    Smart Routing℠
     
    Route Calls by Geography (zip code, area code, city)
     
    Route Calls to Queue With Advanced Routing Rules
     
    Post Call Agent Survey
     
    Hold Patterns (music, voiceover, etc.)
     
    Waiting Announcements
     
    Reporting
    Essentials
    Advanced
    Elite
    View Advertising Source for Calls
    View Keyword, Ad Group, and Campaign for Calls
    View Website Visitor for Call
    View Calls by Agent, Location, Duration etc.
    ROI Reporting
    View Callers Name, Phone Number and Location
    Agency and Sub-Account Reporting
     
    Realtime Call Center Agent Dashboard
     
    Custom Fields
     
    Integrations
    Essentials
    Advanced
    Elite
    Google Analytics and Adwords
    WordPress
    Mobile Applications (iOS and Android)
    Zapier
    Optimizely
     
    KISSMetrics
    HubSpot
     
    Salesforce
     
    Stripe
     
    CAKE
     
    Marin
     
    Marketo
     
    Kenshoo
     
    Contact Form 7
    Gravity Forms
    Unbounce
     
    Enhancements
    Essentials
    Advanced
    Elite
    Live Listen
    $0.0063
    $0.0036
    customized
    Premium Caller ID
    $0.2000
    $0.1160
    customized
    Spam Detective
    $0.0200
    $0.0100
    customized
    Transcriptions
    $0.0750
    $0.0525
    customized
    Keyword Spotting
    unlimited
    unlimited
    unlimited
    Agency White Labeling
     
    $99 one-time setup and $49 per month
    customized
    HIPAA Compliance
     
    Forms
    Essentials
    Advanced
    Elite
    Embeddable Forms For Your Website
    Trigger Phone Calls When Form Completed
    Instant Notification of Form Completion
    Send Form Entries into Salesforce
     
    Text messaging
    Essentials
    Advanced
    Elite
    Receive/Send Text Messages
    Automatic Responses/Alerts When Texts Arrive
    Receive/Send Multimedia Messages
    Bulk Text Messaging
     

    * The inbound rate is dependent on the receiving number for your tracking numbers. You can find the exact inbound rate for your receiving number at our rate lookup page.

    * When using call queues there is an additional charge equal to the outbound cost per minute to each agent's receiving number within the queue. After the call is answered by an agent the remainder of the call is billed at the listed inbound rate for that agent's receiving number.