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Secure Communications for your Business

At CallTrackingMetrics, call data security is top priority. Customers will benefit from a data center and network architecture built to meet industry-standard encryption and redundancy requirements. CTM's user-friendly security measures make it easy for customers to spend less time on compliance and more time on running their business.

“A great tool that helps marketers do their job while providing security to their customers.”

Customer Reviews

Layered Security

Physical
A secure physical facility with round-the-clock surveillance, multi-factor authentication, redundancy zones, and secure logging are included with all CallTrackingMetrics accounts. And Amazon Web Services (AWS), where the platform is hosted, complies with AICPA SysTrust, ISO 27001, and other leading physical security frameworks.
Network
CallTrackingMetrics employs best practices for network security by protecting customer data from application to the platform to thousands of carrier connections around the world. Preventative measures include network firewalls, denial-of-service (DoS) and distributed-DoS prevention, and network posture assessment.
Security Audits
CTM regularly scans for security vulnerabilities and performs third-party penetration tests. All access to production clusters is restricted to CTM engineers, and is always logged and audited.
Multi-Tenancy
CallTrackingMetrics offers multi-tenancy in tiers. Underlying cloud infrastructure, voice and messaging platform, and CTM-powered applications are isolated and secure when present on the same server instance. Each customer's activity and data is separate and protected using sub-accounts.

Transparent Security Operations

Security Audits
CTM regularly scans for security vulnerabilities and performs third-party penetration tests. All access to production clusters is restricted to CTM engineers, and is always logged and audited.
24/7 Incident Response
We strictly follow an incident policy for responding to and reporting of different vulnerability risks. A Security Incident Response Team monitors alerts from upstream vendors, on-call twenty four hours a day, seven days a week.
Privacy Policies
Strict data privacy policies block access to sensitive data and ensure it is only used to deliver the services configured. All CTM employees are also trained on HIPAA and privacy policies, and participate in regular security audits.

HIPAA/HITECH Compliance Program

CallTrackingMetrics offers features to allow providers to leverage call tracking while being HIPAA-compliant. As part of our HIPAA-Compliance Program, CallTrackingMetrics will put in place Business Associate Agreements (BAAs) with customers to document the requirements of the relationship as it relates to HIPAA.

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