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Connect online sales orders to offline conversations

Improve your eCommerce sales and customer experience

Connect your Shopify site with conversation analytics and communication tools.

What is Shopify?

Shopify is a leading eCommerce site builder to manage online businesses with tools to sell, ship, and process payments. 

How does the Shopify + CTM integration benefit my business?

Automated Text Messaging on Orders

Using CTM, you can create SMS campaigns around Shopify orders and automatically notify customers during the fulfillment process. Users can also trigger text messages based on order status, specify the number that customers see for each SMS campaign, set up automated replies, and send bulk text messages. This allows for additional touch points across the customer buying process and increases customer engagement.

Robust Call Tracking & Marketing Attribution

Dynamically display advertising tracking numbers on your Shopify website based on how the visitor found you. This attribution data allows you to optimize your online advertising towards those channels that are sending the highest converting traffic to your eCommerce site. 

How does the Shopify + CTM integration work? 

Connecting CallTrackingMetrics with Shopify makes it easy to effectively track and manage calls related to orders. Sales teams are able to provide better customer service by viewing caller order history as calls come in, automating return calls, and identifying buyer preferences–in real-time.

With CTM and Shopify, you will be able to:

  • Automatically trigger call-backs after new orders are placed, order status, or custom order criteria
  • View customer history and caller demographic data in real-time
  • Eliminate the need for customers to repeat or spell important contact information
  • Increase the touch points you have with your customers
  • Improve sales team efficiency
  • Identify additional sales opportunities

Shopify is available for users on our Sales Engage and Enterprise plans.