Connect Plan Features and Pricing

A fully customizable suite of features designed to align teams, enhance communications, and better serve your customer.

Bring All of your Conversations Together in one Platform

Advanced communications tools to align marketing, sales, and revenue teams

The Connect plan builds on our already robust call tracking and conversation intelligence features with advanced tools to support inbound and outbound communication. Scale your teams and campaigns with our lowest usage costs, while enjoying included add-ons like five free chat licenses, our smart dialer, and coaching tools. Grow beyond your marketing team with premium sales and experience integrations, advanced developer tools, and fully-customizable automation.

$274/Per Month

Billed Yearly + Additional Usage Fees

  • Reduced usage costs for high-volume lead centers
  • Advanced customizations for softphone, role-based settings, and workflows
  • Real-time dashboards & coaching
  • Smart dialer technology to proactively reach out to customers
  • Premium sales and experience integrations including Salesforce and Zendesk
  • Five free chat licenses
  • Single sign-on (SSO) user authentication


Select Plan
Additional documentation may be required to obtain phone numbers outside of the U.S.


Monthly Fee
(billed monthly)
Monthly Fee w/ Annual Pre-Pay Option
(billed yearly)
Local Numbers
Local Minutes (call forwarding)
Local Minutes (CTM Softphone)
Toll-Free Numbers
Toll-Free Minutes (call forwarding)
Toll-Free Minutes (CTM Softphone)
Outbound Calls
Text Messages (SMS) – Inbound
Text Messages (SMS) – Outbound
carrier fees
Text Messages (MMS)

Product Support

Knowledge Base & virtual training
Ticket portal (email support)
Live phone support
Live chat support
Standard onboarding

Additional Support Options

Premier Help Desk
additional fee
Customized onboarding & training
additional fee


Unlimited Users
API access
iPhone App
Android App
Version History
300 days
Restore Deleted Objects
14 Days
Client Signup Pages
Client Price Mark Ups
Agency account structures
User access levels & controls
SAML (Identity Provider)

Call Tracking/Marketing Attribution

Local & toll-free tracking numbers in 80 countries
Record calls
Port numbers (US/Canada only)
Track online & offline advertising channels
Dynamic Number Insertion on website
Calls matched to website visitor and ad click
Click-to-call ads and ad extensions
Play whispers to callers and receiving agents

Contact Center/Call Management

Forward calls to landline, mobile, or softphone
Integrated softphone
Route calls by schedule
Route calls by IVR menus
Score, convert, and tag calls
Virtual voicemail boxes
Transfer calls
Smart routing
Geographic routing
Weight-based Routing
Routing tables
Call queues
Custom fields
Automated triggers (text or calls)
Post call agent surveys
Estimated wait time announcements
Contact lists
Agent call scripts
Hold patterns (music, voiceover, etc.)
Conference calls
Smart Dialer
Custom Softphone and Actions
Desk mode
Barge & end-call options
Lambda functions
Reminder notifications
Directory Dialing

Text Messaging & Forms

Send and receive text messages
Scheduled text messaging
Bulk text messaging campaigns
Obscenity detection for SMS
FormReactor form tracking
Short codes for SMS

Security Features

Two-factor authentication
Automatic redaction of personal data
HIPAA Compliance
GDPR Compliance
CCPA Compliance
PCI Compliance
PIPEDA Compliance

AskAI Features

ChatGPT 3.5 Turbo (4k token limit)
$0.02 per ask
ChatGPT 3.5 Turbo (16k token limit)
$0.07 per ask
ChatGPT 3.5 Auto (dynamically adjusts based on transcription length)
$0.02 – $0.07 per ask
ChatGPT 4 Turbo (8k token limit)
$0.35 per ask


Live listen to calls
$0.0032 per minute
Enhanced Caller ID
$0.13 per caller
Agent Insights
$0.16 per caller
Spam Detective
$0.009 per caller
Transcriptions view fees by country
$0.02 per minute
Enable Redaction (for transcriptions)
$0.01 per minute
Enable PCI Detection (for transcriptions)
$0.01 per minute
Enable SSN Detection (for transcriptions)
$0.01 per minute
Enable Number Detection (for transcriptions)
$0.01 per minute
Encrypted call recordings
$0.003 per minute
Dual channel recordings
$0.003 per minute
Online fax
$0.07 per page
Full White Label
$65 per month
High Volume Concurrent Calls (CPS)
Contact Sales
Image obscenity detection for MMS
$0.02 per message


View advertising source for calls
View website visitor data for calls
Activity reports
ROI reports
Call notifications
Tracking source accuracy reports
Usage reports
Custom fields reports
Agency & sub-account reports
Live call center agent dashboard


Google Ads Direct Connect
Google Analytics
Looker Studio
Microsoft Advertising
AB Tasty
Contact Form 7 (requires FormReactor)
Facebook Messenger
Google Ads Lead Forms
Google Marketing Platform
Gravity Forms (requires FormReactor)
Magento (Adobe Commerce)
Snapchat Ads
Zoho CRM
Salesforce Desk
Microsoft Dynamics 365
Dialogflow CX



billed monthly + usage

Select Plan Learn more
Talk to sales about our Enterprise plan pricing.



billed monthly + usage

Select Plan Learn more



billed monthly + usage

Select Plan Learn more


Monthly Fee $39/mo
(billed monthly)
(billed monthly)
(billed monthly)
Monthly Fee w/ Annual Pre-Pay Option $36/mo
(billed yearly)
(billed yearly)
(billed yearly)
Local Numbers
Local Minutes (call forwarding)
Local Minutes (CTM Softphone)
Toll-Free Numbers
Toll-Free Minutes (call forwarding)
Toll-Free Minutes (CTM Softphone)
Outbound Calls
Text Messages (SMS) – Inbound
Text Messages (SMS) – Outbound
Text Messages (MMS)
Live Chat $19/user/mo $15/user/mo

Omnichannel Communications

Enjoy a more informed approach to lead management and customer service. Easily respond to calls, forms, texts, and chats alongside robust call tracking and conversation intelligence data.

Real-time Coaching

Unlock the full potential of your team without waiting on hindsight. Monitor team performance across communications channels, detect trends, and arm your team with actionable insights on the go.

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Intelligent Lead Flow

Gather your conversation analytics and immediately put AI-driven insights to work in the same platform. Empower your teams to be proactive, and close more deals, with automated inbound and outbound features.

Why Choose our Connect Plan? 

The connect plan gives marketing teams the opportunity to fully close the loop on their efforts, from lead to sale and beyond. Like all our plans, the Connect plan has no per-user cost and with the cheapest usage fees, it frees you up to bring all of your revenue teams together for true alignment. Plus with added security, premium integrations, and endless customizations, it’s the perfect plan for revenue teams with aggressive goals and robust go-to-market strategies. It’s also great for:

  • Agencies managing high volume ad spend
  • Ecommerce teams that close business over the phone
  • Revenue teams with sophisticated outbound campaigns
  • Sales teams in highly competitive industries
Put Your Account on the Fast Track

Let us fine-tune and personalize your solution

We waive the first month of subscription fees to give our customers time to test, try features, and figure out their ideal approach to call tracking. But we also have options for those needing to kickstart their account into gear from the beginning. You can engage with our team of industry experts to assess your unique needs and build the ideal account to connect our software with your goals.

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Not Sold Yet on the Connect Plan

Let’s get your questions answered and give you an inside look at the features with a live product demo.