Contact Center Plan and Pricing

Contact Center Plan

$299
per
month
billed monthly + usage fees
  • Custom Softphone
  • Live Chat - Available Add-on
  • Online Forms and Text Messaging
  • Auto Dialer
  • Salesforce Integration
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Advanced Contact Center Functionality

Personalize the customer experience with advanced call automation and management tools. Expand your global reach with phone numbers in 80 countries.

Omnichannel Communications

Manage all of your communication channels in one platform and engage your customers through calls, texts, forms, and live chat.

Custom Softphone

Configure our cloud-based softphone to route calls to teams anywhere in the world, with custom options for agents to score, tag, and apply notes to calls in app.

Smart Routing

Route calls based on the caller's online activity, history with your company, and demographic information.

Automated Intelligence

Eliminate manual tasks for your team with AI tools that trigger workflow actions based on specific behaviors.

Contact Center Plan Numbers & Minutes Pricing
Local numbers -
Toll-free numbers -
Outbound calls -
Local minutes (call forwarding) -
Toll-free minutes (call forwarding) -
Text messages (inbound) -
Local minutes (CTM Softphone) -
Toll-free minutes (CTM Softphone) -
Text messages (outbound) -
Contact Center Plan Dial Prefix Pricing
— (see all)

The inbound rate is dependent on the receiving number for your tracking numbers. Find the exact inbound rate for your receiving number at our rate lookup page.

Cost Calculator

Toll Free?
Softphone?

Product Support

Onboarding webinars
Guided tours
Onboarding call
Implementation packages

Top Features

Chat (coming soon)
Anonymize calls, texts and forms
Agent call scripts
Redact content from calls, text and forms
Microsoft Dynamics
Post-call surveys
Import contact lists

CallTrackingMetrics Help

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