Contact Center Plan and Pricing

Contact Center Plan

$299/mo billed monthly + usage fees
Custom Softphone Microsoft Dynamics Integration FormReactor® Auto Dialer Salesforce Integration
$249/mo with Annual Pre-Pay Option

Advanced Contact Center Functionality

Personalize the customer experience with advanced call automation and management tools. Expand your global reach with phone numbers in 80 countries.

Route inbound and outbound calls to your team's computers anywhere in the world using CallTrackingMetrics’ softphone.

Automatically connect agents with customers, maximizing productivity and conversions.

Route calls based on the caller's online activity, history with your company, and demographic information.

A seamless flow of information across your team through integrations like Salesforce, Zendesk, and Shopify.

Contact Center Plan Numbers & Minutes Pricing
Local numbers -
Toll-free numbers -
Outbound calls -
Local minutes (call forwarding) -
Toll-free minutes (call forwarding) -
Text messages (inbound) -
Local minutes (CTM Softphone) -
Toll-free minutes (CTM Softphone) -
Text messages (outbound) -
Contact Center Plan Dial Prefix Pricing
— (see all)

The inbound rate is dependent on the receiving number for your tracking numbers. Find the exact inbound rate for your receiving number at our rate lookup page.

Cost Calculator

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Product Support

Onboarding webinars
Guided tours
Onboarding call
Implementation packages

Top Features

Chat (coming soon)
Anonymize calls, texts and forms
Agent call scripts
Redact content from calls, text and forms
Microsoft Dynamics
Post-call surveys
Import contact lists

CallTrackingMetrics Help

Looking for an answer? Visit our FAQs page to see what others in the community are asking. You can also contact our team any time!