Smart Outbound Dialing Technology
to Maximize Productivity & Conversions
This productivity-driving feature automates your call center's outbound
calls based on criteria and timeframes that you customize, helping your
team instantly connect with prospects and customers in need.
By defining rules and milestones in Smart Dialer's control panel, you can
manage your calls simply and strategically in line with agent availability
and caller behavior. The result is increased responsiveness, better lead
cultivation, and higher conversion rates.
Evaluates the agents-to-list ratio to ensure an agent will be available to take the call
Increases productivity with automated scripts, pre-recorded voicemails, and
repeat call prevention
Protects your agents from placing outbound phone calls to locations and time
zones outside of the time schedule
Includes features like "Do Not Call List" detection and secure call recordings
No More Missed Opportunities
Smart Dialer connects you with prospects and customers in need of service in the right way at the right time, boosting conversions and helping you provide the outstanding service that sets you apart.
By leveraging your existing CTM configurations, your agents will find themselves connected efficiently and progressing from call to call without missing a beat.