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Smart Dialer Technology
Configure as a smart dialer to match your team's style
Smart Outbound Dialing Technology to Maximize Productivity & Conversions
This productivity-driving feature automates your call center's outbound calls based on criteria and timeframes that you customize, helping your team instantly connect with prospects and customers in need.
By defining rules and milestones in Smart Dialer's control panel, you can manage your calls simply and strategically in line with agent availability and caller behavior. The result is increased responsiveness, better lead cultivation, and higher conversion rates.
INTELLIGENT DIALING
Evaluates the agents-to-list ratio to ensure an agent will be available to take the call
AGENT PRODUCTIVITY
Increases productivity with automated scripts, pre-recorded voicemails, and repeat call prevention
DIAL-OUT SCHEDULES
Protects your agents from placing outbound phone calls to locations and time zones outside of the time schedule
SECURITY FEATURES
Includes features like "Do Not Call List" detection and secure call recordings
No More Missed Opportunities
Smart Dialer connects you with prospects and customers in need of service in the right way at the right time, boosting conversions and helping you provide the outstanding service that sets you apart.
By leveraging your existing CTM configurations, your agents will find themselves connected efficiently and progressing from call to call without missing a beat.
Work seamlessly with:
- Softphone
- FormReactor®
- Custom Triggers
