Route calls coming through your tracking numbers to you and your team's computers anywhere in the world using CallTrackingMetrics' softphone application. Make outbound calls from the softphone as well. Eliminate the need for expensive and complicated phone systems and the hassles of being remote and focus on having productive conversations.
A softphone (software telephone) is a program that enables voice over Internet Protocol (VoIP) telephone calls from computing devices. In other words, it turns your computer into a phone. All you will need is an internet connection and a headset with a microphone.
Although softphones used to be associated with just mobile or home users, now many call centers and offices are choosing to use softphones as a convenient replacement for traditional desk phones.
CallTrackingMetrics softphone has all the telephony features you are used to using, such as DND (do not disturb), hold, mute, and transfer. Agents can turn set themselves to accept or stop accepting calls as they are on and off duty. They can even switch between accepting calls on the softphone, their mobile phone, and any landlines they may use.
For users on the go, especially those who travel overseas, our softphone allows them to conveniently receive and make calls from their computers, saving them the hassle and expense of using a hotel phone or roaming on a cell phone.
Also, softphones are perfect for businesses that can save money by getting rid of their expensive traditional phone systems. Furthermore, softphones do not require expensive hardware which needs to be maintained.