Achieve workforce flexibility and scale without any costly desktop phones.
A softphone is simply a phone powered by the internet, so you can make calls from your laptop, desktop, or any device. For the more technical among us, a softphone is embedded software that enables voice over Internet Protocol (VoIP) telephone calls. VoIP phones can look just like other office phone systems that sit on a desk, but softphones are browser-based or mobile apps.
Choosing between a VOIP softphone and a traditional desk phone might come down to preference. But there are some significant differences between the two to consider:
Softphones have some key advantages over desk phones, and CallTrackingMetrics has designed its softphone to take those advantages even further. We’re able to bring together marketing attribution, intelligent call routing, and an array of other contact center-friendly features to take the hassle out of phone systems and focus on conversations. Plus our developers are regularly updating, innovating, and enhancing the CTM softphone and its features. There’s never any outdated hardware to re-purchase. It’s always up to date and ready to power your communications.
Inbound and outbound softphone available on all CTM plans, including usage discounts for softphone use.
View PricingTake notes, manage contact information, and more with built-in softphone capabilities.
View FeaturesEmbed the softphone directly in Salesforce to manage the entire contact experience in one place.
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