Softphone

Eliminate the bulky phone system and maximize agent productivity

Scale your business with our browser-based softphone

Route inbound and outbound calls to your team’s computers anywhere in the world using CallTrackingMetrics’ softphone. Eliminate the need for complicated phone systems and the hassles of being remote and focus on having productive conversations.
Softphone

What is the CallTrackingMetrics softphone?

A softphone (software telephone) is a program that enables voice over Internet Protocol (VoIP) telephone calls from computing devices. In other words, it turns your computer into a phone.  All you will need is an internet connection and a headset with a microphone.

Coupled with our advanced call routing options—such as the ability to route calls through queues of agents in complex patterns—the softphone can be a resource for call centers of any size.

Although softphones used to be associated with just mobile or home users, now many call centers and offices are choosing to use softphones as a convenient replacement for traditional desk phones.

CallTrackingMetrics’ softphone has all the telephony features you are used to using, such as hold, mute, conference, and transfer. Agents can switch between accepting calls on the softphone, their mobile phone, and any landlines they may use.

All of the benefits of a traditional phone system, without the complexity.

For users on the go, especially those who travel overseas, our softphone allows them to conveniently receive and make calls from their computers, saving them the hassle and expense of using a hotel phone or roaming on a cell phone.

Softphones are perfect for businesses that want to save money by getting rid of their expensive traditional phone systems.

Top Softphone Features

IVR (Auto Atttendant)
Enhanced Caller ID
Call Forwarding
Call Tagging
Call Recordings
HIPAA Compliance
Voicemail
Voicemail to Email
Voicemail to Text
Keyword Spotting
Auto Dialer
Conference Calling
Warm (Attended) Transfer
Spam Detective
Call Whispers
Call Queues
Smart Routing
Custom Hold Music

A Guide to Call Management
and Automation



Custom Softphone

Customize the agent experience and automate workflows so that you can get calls into the right hands, quickly. Personalize with various features, such as:

  • Add and personalize phone buttons
  • Create unique call actions
  • Send call data into third-party platforms
  • Custom agent call scripts
  • Tailor the user interface to meet your needs

Global Connectivity

  • Local and toll-free tracking numbers available in 57 countries
  • Offering premium local and toll-free vanity phone numbers
  • Ability to send and receive text messages through tracking numbers
  • Use GeoContact℠ to dynamically display phone numbers local to your visitor
  • Use the browser-based softphone, landline, or mobile phones to accept and receive calls
  • Leverage GeoRouting and IVRs to route calls based on caller location