Using our Custom Softphone

What is a softphone?

A softphone is simply a phone powered by the internet, so you can make calls from your laptop, desktop, or any device. For the more technical among us, a softphone is embedded software that enables voice over Internet Protocol (VoIP) telephone calls. VoIP phones can look just like other office phone systems that sit on a desk, but softphones are browser-based or mobile apps.

Softphones vs traditional business phone systems

Choosing between a VOIP softphone and a traditional desk phone might come down to preference. But there are some significant differences between the two to consider:

• Cost & scalability: There’s no incremental cost to adding a new employee to a softphone, unlike purchasing an expensive desk phone.
• Flexibility: Need to work from home? For the softphone, just log in from your new location. It’s much harder to move the hardwired phone.
• Implementation: A headset with a microphone and the internet is all you need to start using a softphone. It’s much faster than configuring hardware.