Eliminate the bulky phone system and maximize agent productivity

Scale your business with our browser-based softphone

Route inbound and outbound calls to your team’s computers anywhere in the world using CallTrackingMetrics’ softphone. Eliminate the need for complicated phone systems and the hassles of being remote and focus on having productive conversations.

What is the CallTrackingMetrics softphone?

A softphone (software telephone) is a program that enables voice over Internet Protocol (VoIP) telephone calls from computing devices. In other words, it turns your computer into a phone.  All you will need is an internet connection and a headset with a microphone.

Coupled with our advanced call routing options—such as the ability to route calls through queues of agents in complex patterns—the softphone can be a resource for call centers of any size.

Although softphones used to be associated with just mobile or home users, now many call centers and offices are choosing to use softphones as a convenient replacement for traditional desk phones.

CallTrackingMetrics’ softphone has all the telephony features you are used to using, such as hold, mute, conference, and transfer. Agents can switch between accepting calls on the softphone, their mobile phone, and any landlines they may use.

All of the benefits of a traditional phone system, without the complexity.

For users on the go, especially those who travel overseas, our softphone allows them to conveniently receive and make calls from their computers, saving them the hassle and expense of using a hotel phone or roaming on a cell phone.

Softphones are perfect for businesses that want to save money by getting rid of their expensive traditional phone systems.

Top Softphone Features

IVR (Auto Atttendant)
Enhanced Caller ID
Call Forwarding
Call Tagging
Call Recordings
HIPAA Compliance
Voicemail to Email
Voicemail to Text
Keyword Spotting
Auto Dialer
Conference Calling
Warm (Attended) Transfer
Spam Detective
Call Whispers
Call Queues
Smart Routing
Custom Hold Music

Global Connectivity

  • Purchase local, toll-free, and vanity tracking numbers in over 80 countries
  • Display phone numbers local to your customers with GeoContact
  • Automatically GeoRoute calls based on location
  • Answer calls from virtually anywhere, through a browser-based softphone


Talk to a member of our team, and get a chance to experience the world’s only combined call tracking and contact center automation platform.

Call +1 888 898 0513