Improve agent productivity and performance when you add Zoom call and event tracking
Get better tracking on more platforms with Zoom + CTM
Improve agent productivity and performance when you add Zoom call and event tracking to your CTM account.
What is Zoom?
Zoom is the number one video conferencing platform used by companies for audio and video meetings with features that include screen sharing, recording, chat, and more.
How does the Zoom + CTM integration benefit my business?
CTM’s new Zoom integration offers you another way to track and analyze key metrics around campaign performance and agent productivity. By adding Zoom calls and events to your list of tracked activities via our real-time Agent Dashboard, you can get a full and transparent picture of how agents are dividing their day among Zoom calls, webinars, and events, in addition to time spent on calls, meetings, and chats on other platforms. With more data, you can benefit from broader tracking, improved agent productivity, and better campaign results.
How does the Zoom + CTM integration work?
CTM’s Zoom integration allows you to:
- Log Zoom activities alongside ads, forms, calls, etc.
- Access instant user mapping connecting CTM and Zoom
- Access Zoom video recordings from your activity log
- Store Zoom activities in your CTM account automatically
- Improve performance with a Real-time Agent Dashboard
This integration is currently only available to CTM customers on Growth or Connect plans with a Zoom Administrator Account.