From simple to complex, we have you covered. The only solution out there offering marketing call tracking and contact center software in one place, CTM has all of the routing, reporting, and management tools you need to optimize your contact center and your marketing campaigns.Get Started
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Using CallTrackingMetrics’ real-time call log, agents will know who the caller is, their history, and which advertisement they saw as soon as they answer the phone.
Agents will be prepared for productive conversations with access to recordings of previous calls, agent notes, and analytics tags.
Use features like premium Caller ID to identify more detail like email address, physical address, social media pages, and gender of each caller to further customize conversation and follow up.
Want to route calls directly to agents on their browser? No problem. Our call queues can route calls to a landline, mobile phone, or to the softphone.
Softphones have the unique advantage of allowing agents to take calls from anywhere they have a computer and an internet connection. It dramatically reduces the complexity and cost of your call center by eliminating the need for hardware.
Agents can easily view the history of the caller and enter notes, tags, and sales information while on the phone.
Plus, managers can easily listen in to calls as they happen, and of course, recordings of these calls are easily accessible from the software.
Use high quality transcriptions to quickly scan calls and identify points of interest and patterns.
Set up keyword pattern rules and our software watches for calls that meet your criteria using speech to text analysis.
Call sounding like it's going south? Management gets an immediate alert.
Looking to categorize calls based on products mentioned? Set up auto-tagging rules and report filtering is done automatically for you. The possibilites are endless and save management a ton of time in escalation, interpretation, and reporting.
Call recordings are always available and can be used by management or agents to review calls and see caller history.
Our FormReactor click-to-call forms are an easy way to wow your customers and leads with fast and efficient follow-through.
Our forms are simple to set up, customizable, and can be associated with a number of call routing patterns to ensure that the lead is immediately connected to an agent.
Form completions are tied back to the original advertising channel that led to the lead so you can optimize marketing campaigns around form completions, just like your calls.
Eliminate the need to have each agent or employee check voicemail on their actual device.
Use voice menus to create virtual voicemail boxes where callers can use keypress options to leave messages for the team or for specific people.
Messages show up right in the call log alongside other calls.
Messages are recorded and stored indefinitely, and you can even transcribe them and have them emailed to you each time a new one is received.
Use your tracking numbers to receive and send text messages to customers and prospects from within the software.
Set up automatic triggers to alert you via email or SMS when you receive a text.
Use auto-responses to immediately respond to text messages that can be customized based on the content of the text.
View detailed logs of your text message conversations and export them to use for reporting and outreach.