CTM Blog


Join Our Team at CCW Austin 2019

by CallTrackingMetrics

Our team is looking forward to attending this year’s fall Customer Contact Week (CCW) Conference, hosted at the Hilton Austin in Austin, Texas from September 16-19. We’ll also give conference attendees an exclusive first-hand look at our newest technology solution designed to further unify all your communications within CallTrackingMetrics!

Now celebrating 20 years of conferences, the CCW series is the leading educational and networking event within the contact center community. This September, we’ll be at CCW Austin, and are looking forward to the opportunity to join discussions on the rapidly evolving technology within the industry. Want to learn more about how to provide better service and boost sales? Take a look at our e-book for a quick read on how contact centers can migrate to the cloud in order to manage costs, and better engage remote agents. Or, explore this national service provider’s experience with transitioning their call center away from expensive, hard-wired telecommunication technology.

What to Expect at CCW 2019

In addition to on-site certification courses, CCW Austin 2019 will be offering panels and workshops dedicated to improving operations and boosting growth with the industry. In particular, we can’t wait for Innovation Day, which features fireside chats on automation and analytics. We have a feeling our team will have a lot to contribute to that discussion!

As part of the largest customer contact event series in the world, it will no doubt be an amazing opportunity to learn and make connections within the industry.

Where to Find Us at CCW 2019

Mark Nugent and our CEO, Todd Fisher will be onsite to answer questions about CallTrackingMetrics, and share how our platform can transform contact center operations. Plus, we’ll be debuting an exciting new update to our technology suite. Come find us at Booth #101!

New customers, take note: We’ll be offering $99 in account credit if you book a demo with our team onsite at CCW Austin 2019.

Hope to see you there!