Amy Zoeller

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Amy Zoeller

Sending Text Messages

Sending Text Messages

If you have text-enabled numbers in your account, you can send and receive text messages (SMS and MMS) through your text log.  This article will cover sending or replying to single text messages ...

Using Salesforce Triggers

Using Salesforce Triggers

CTM can integrate directly with your Salesforce account so that calls coming through your tracking numbers appear there automatically as leads or activities.

Keyword Spotting

Keyword Spotting

Call transcription is an exciting feature that transforms the audio of your calls into speaker organized scripts.

Troubleshooting Calls with No Audio

Troubleshooting Calls with No Audio

Even with call recording enabled in your account, you may see several calls with no associated audio files.  This is often expected, depending on your settings, but can also indicate a problem with ...

Verified Caller ID

Verified Caller ID

Adding verified caller IDs allows you to use your own number (such as your mobile number) rather than a tracking number in your account as your outbound caller ID.  When you add a new ...

Do Not Call / Do Not Text

Do Not Call / Do Not Text

The Do Not Call and Do Not Text lists prevent anyone on your CallTrackingMetrics account from calling or sending text messages to numbers that have been added to those lists.  Both lists can ...

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