Jessica Michaels

Jessica Michaels

Author Archives
Call Log Flag

Call Log Flag

You may have noticed in your call log, under the Actions column, there is a “Flag” icon. When you click on the “Flag” icon you have a few items to choose from: Exclude this ...

Using Tags to Organize Activities

Using Tags to Organize Activities

You have the ability to either manually enter tags in for each of your Activities for Calls, Chats, Messages, Forms, & Faxes to set up tags to automatically be applied to activities based ...

Blocking Callers

Blocking Callers

From time to time, you may receive calls on your tracking numbers from solicitors or spam callers that you want to block. This is possible, but beware that this feature doesn’t work for the ...

Linking to Google Ad Direct Connect

Linking to Google Ad Direct Connect

This integration is available for users on Marketing and Contact Center plans, as well as the legacy Agency, Advanced, and Enterprise plans. Navigate to Settings → Integrations → Google Ads Direct Connect. Link ...

The Auto Dialer

The Auto Dialer

An auto-dialer (or automatic dialer) is a tool that can automate the rapid dialing of phone numbers. They are generally in the form of software, although auto-dialers were once a hardware solution.

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