Jessica Michaels

Jessica Michaels

Author Archives
Linking to Google Ad Direct Connect

Linking to Google Ad Direct Connect

This integration is available for users on Marketing and Contact Center plans, as well as the legacy Agency, Advanced, and Enterprise plans. Navigate to Settings → Integrations → Google Ads Direct Connect. Link ...

The Auto Dialer

The Auto Dialer

An auto-dialer (or automatic dialer) is a tool that can automate the rapid dialing of phone numbers. They are generally in the form of software, although auto-dialers were once a hardware solution.

What You Need to Know About Smart Routing

What You Need to Know About Smart Routing

If you’re not using smart routing on CallTrackingMetrics, your business is missing out! Start driving efficiency for your team and improving your customer experience by directing inbound calls to the appropriate person from ...

X