Let’s Talk Conversation Intelligence
In our latest Smart Route episode, we connected with the CEO of Deepgram to learn more about how conversation intelligence works.
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What You Need to Know About STIR/SHAKEN
For many Americans, it’s not uncommon to receive a few—or more—phone calls a day from numbers you don’t recognize, which more often than not turn out to be spam. But with new regulations ...
How This Husband and Wife Team Grew a Business From Their Basement into a $20M Company
In our inaugural Smart Route episode, we start close to home by interviewing our co-founders of CallTrackingMetrics.
Introducing Our New Podcast Series: Smart Route
The Smart Route podcast by CallTrackingMetrics has all the tips you need to optimize your customer communications and build a better workforce.
9 Call Center Metrics and KPIs That You Should Follow
Track these 9 call center KPIs in order to understand call volumes and customer satisfaction as well as boost your service quality.
5 Tips to Overcome the Challenges of Virtual Communication
If you feel like your virtual meetings could do with some improvements, here are some ideas to start with.
Answers to Our Most Commonly Asked Questions about Spam
Dealing with spam calls at your business? Read for helpful tips to combat spam, whether you're fielding robocalls or your tracking number is seen as spam.
2021 Trends in Call Tracking
From a continued emphasis on digital, remote-friendly engagement with leads to investing in local services ads, see where we predict the industry to move this year.
Tips and Tools to Increase Your Team’s Productivity in 2021
Discover the top tools to help streamline tasks and boost your team's overall productivity, even while remote.
Discover the Benefits of Our New Drift Integration
Deliver exceptional, personalized customer chat experiences with Drift and CallTrackingMetrics.
Quotes from Business Leaders to Inspire You for 2021
The end of the year can be a good time to pause, reflect, and get inspired for the new year to come.
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