Your Black Friday Game Plan: 13 Tips to Drive E-Commerce Sales This Season
Prepare your team for the official start of the holiday sales season using our helpful guide.
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Join Our Team at Service World Expo
Come stop by Booth # 313 at Service World Expo next week.
Ask an Expert: How We Prepare Our Support Team to Handle Live Chat
Our Director of Customer Support shares his suggestions on how to train team members to adapt to using live chat.
CallTrackingMetrics Launches Bi-Directional Google Ads Integration
Marketers can now seamlessly optimize campaigns around conversions, such as calls, form fills, sales, and appointments, within one platform.
Our First Truly Bi-Directional Integration with Google Ads
Simplify your set-up and allow conversion data to flow freely between Google Ads and CallTrackingMetrics.
CallTrackingMetrics Adds New Live Chat Product to Unified Communications Suite
We’re committed to making it easier for businesses to engage with their audience across all communication channels.
Discover Our New Live Chat Product
Increase customer satisfaction and conserve your team resources using live chat on CallTrackingMetrics.
How to Budget for Call Tracking
While call tracking is traditionally allocated as a marketing expense, it often impacts many departments, including sales, customer support, and operations.
How to Use Chat
In this article, we’ll explore the customer-facing Chat experience, as well as how to use chat internally as an Agent or Admin. Learn more about how to install chat here. How Chat Appears ...
Chat Overview and Set Up Instructions
In order to use chat, you will need to have a queue based plan. Plans that will support chat include our Contact Center and Marketing plans, as well as the legacy Advanced, Enterprise, ...
How Captain Dave’s Dolphin Safari Uses CallTrackingMetrics to Refine Their Ad Spend and Empower Their Agents
Before CTM, this popular tour company relied on asking customers on the phone how they found out about their business.
The Human Element: The Importance Of Implementing Personalized Communication Tactics
Explore ways to personalize your automated communications so they still sound like a human being, rather than a computer.
