Kevin Pedini

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CallTrackingMetrics Privacy

CallTrackingMetrics Privacy

CallTrackingMetrics Privacy Policy Effective December 20, 2019 Brief Summary This privacy notice relates to CallTrackingMetrics’s publicly-accessible website (CallTrackingMetrics Site) at www.calltrackingmetrics.com, CallTrackingMetrics account portals, and our products and services. This policy covers information ...

Data Protection Addendum

Data Protection Addendum

This Data Protection Addendum (“Addendum”) supplements the agreement between Customer and CallTrackingMetrics into which it is incorporated by reference (“Agreement”).   Definitions.   “Applicable Data Protection Law” refers to all laws and regulations ...

CallTrackingMetrics Terms of Service

CallTrackingMetrics Terms of Service

CallTrackingMetrics provides its services subject to the terms and conditions contained in these Terms of Service (the “Terms”). To become eligible to use CallTrackingMetrics services, you must review and accept the Terms by ...

User Roles

User Roles

CallTrackingMetrics allows an unlimited number of account users with flexible user access levels. When you add a new user, you can choose from the following roles: Call Agent, Call Manager, Reporting Manager, Billing ...

Flows Overview

Flows Overview

CallTrackingmetrics Flows tab is where you can find advanced routing options like setting up interactive voice menus, queues, geographic routing, and routing by advanced logic known as smart routing. You can also build ...

Activities Overview

Activities Overview

The Activity Log provides insights on inbound and outbound activities, across all your communication channels, including: Calls Texts  Forms Chats Faxes  Additionally, you can find help articles and information in this section on ...

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