Kevin Pedini

Author Archives
User Roles

User Roles

CallTrackingMetrics allows an unlimited amount of account users with flexible user access levels. When you add a new user, you can choose from the following roles: Call Agent, Call Manager, Reporting Manager, Billing ...

Ruby Engineer

Ruby Engineer

We are looking for a Ruby Engineer to work closely with the Engineering and Product teams in the design, development, testing and deployment of CTM’s technical solutions. As a Ruby Engineer, you should ...

Flows Overview

Flows Overview

CallTrackingmetrics Flows tab is where you can find advanced routing options like setting up interactive voice menus, queues, geographic routing, and routing by advanced logic known as smart routing. You can also build ...

Activities Overview

Activities Overview

The Activity Log provides insights on inbound and outbound activities, across all your communication channels, including: Calls Texts  Forms Chats Faxes  Additionally, you can find help articles and information in this section on ...

Softphone Overview

Softphone Overview

The CallTrackingMetrics softphone empowers your agents to manage their inbound and outbound phone calls, Chats and SMS messages all through one omnichannel interface. The softphone offers enhanced features on our Marketing and Contact ...

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