Kevin Pedini

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Flows Overview

Flows Overview

CallTrackingmetrics Flows tab is where you can find advanced routing options like setting up interactive voice menus, queues, geographic routing, and routing by advanced logic known as smart routing. You can also build ...

Activities Overview

Activities Overview

The Activity Log provides insights on inbound and outbound activities, across all your communication channels, including: Calls Texts  Forms Chats Faxes  Additionally, you can find help articles and information in this section on ...

Softphone Overview

Softphone Overview

The CallTrackingMetrics softphone empowers your agents to manage their inbound and outbound phone calls, Chats and SMS messages all through one omnichannel interface. The softphone offers enhanced features on our Marketing and Contact ...

Settings Overview

Settings Overview

The settings tab is the home for your accounts wide configurations such as user management, Billing, and white-label options. Parent and current account settings are where you can configure options like account colors ...

Reports Overview

Reports Overview

All CallTrackingMetrics plans come backed by reports that provide you with detailed analytics such as: Advertising source for calls Website visitor data for calls Activity reports ROI reports Call notifications Tracking Source accuracy ...

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