User Roles
CallTrackingMetrics allows an unlimited amount of account users with flexible user access levels. When you add a new user, you can choose from the following roles: Call Agent, Call Manager, Reporting Manager, Billing ...
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Ruby Engineer
We are looking for a Ruby Engineer to work closely with the Engineering and Product teams in the design, development, testing and deployment of CTM’s technical solutions. As a Ruby Engineer, you should ...
Creating Custom Ringtones
Go into your Calltrackingmetrics My Account → Select the drop down menu Select → Profile Scroll down to → Softphone Ringtone Choose the .wav file you wish to upload (Note: CTM currently supports ...
How to join Calltrackingmetrics Help Center
Note: you must have a CTM account in order to sign up to the community To setup a User go to your call Calltrackingmetrics account Go into Manage Users Add User As a ...
Flows Overview
CallTrackingmetrics Flows tab is where you can find advanced routing options like setting up interactive voice menus, queues, geographic routing, and routing by advanced logic known as smart routing. You can also build ...
Activities Overview
The Activity Log provides insights on inbound and outbound activities, across all your communication channels, including: Calls Texts Forms Chats Faxes Additionally, you can find help articles and information in this section on ...
Softphone Overview
The CallTrackingMetrics softphone empowers your agents to manage their inbound and outbound phone calls, Chats and SMS messages all through one omnichannel interface. The softphone offers enhanced features on our Marketing and Contact ...
Integrations Overview
Connect your data to where you need it most. CallTrackingMetrics offers a suite of integration products from Analytics, CRMs, to Marketing automation providers.
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