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Why You Should Adopt an Omnichannel Communications Strategy
Empower customers to contact you across different methods seamlessly by adopting an effective omnichannel communications strategy.
11 Phrases to Calm Down an Angry Customer
With the right approach, you may be able to shift the conversation and turn an angry customer into a loyal one.
How to Source Hold Music
There are several online sources you can use that make it easy to browse, license, and download audio files for hold music.
The Human Element: Implementing Personalized Communication
Explore ways to personalize your automated communications so they still sound like a human being, rather than a computer.
Convert Leads Quickly: FormReactor® is a Digital Marketer’s Secret Weapon
Start tracking and automating instant communications with your customers through our native online form tool FormReactor.
What are short codes, and why should I be using them?
Chances are, you've received an automated text message from a very short number—only 5 or 6 digits long. It might…
5 Strategies for Selling Over the Phone To Try Today
Selling over the phone can be a challenge, but with these tips you can connect with customers to effectively close the deal today.
Running a franchise? Don’t forget about your calls.
It can be pretty intimidating to start a business from the ground up, and that's where the franchise model comes…
Texting Automation Webinar Highlights
Discover creative ways to implement automated text messages with your customers on CallTrackingMetrics.