CTM Blog


CallTrackingMetrics Achieves SOC 2 Type 1 Compliance

by CallTrackingMetrics

Leading conversation analytics platform furthers its commitment to consumer security

MILLERSVILLE, Md. – March 7, 2023 – CallTrackingMetrics, a global conversation analytics company, today announced the completion of a Service Organization Control (SOC 2) Type 1 audit. This comprehensive review and certification conducted by a third-party auditor verify CallTrackingMetrics has implemented best-in-class security protocols across the company’s key compliance controls and objectives.

SOC 2 Type 1 is a security framework that specifies how organizations should manage, process and store customer data. Companies must undergo an independent audit completed by a third-party agency to gain certification. By adding this certification to its list of compliance frameworks, enterprises can consider CallTrackingMetrics when in search of a SOC 2-compliant call tracking tool.

“Security and trust have always been, and will continue to be, a top priority at  CallTrackingMetrics,” said Todd Fisher, co-founder, and CEO of CallTrackingMetrics. “Our customers understand the value data and analytics play in their performance marketing, and SOC 2 Type 1 compliance is reflective of our commitment to ensuring that we meet the highest standards for data security.”

“The recent SOC 2 certification is both a win for our customers and CallTrackingMetrics, as it will open the door to larger enterprise customers,” continued Fisher. “As data privacy concerns continue to be prominent within the industry, it’s vital for organizations to choose vendors that align with their data and security standards. We’re dedicated to providing our customers with that type of protection and peace of mind.”

In addition to SOC 2 Type 1, CallTrackingMetrics is also GDPR and HIPAA-compliant. The company is in the process of acquiring its SOC 2 Type 2 compliance, which will be completed by Fall 2023. 

For more information on CallTrackingMetrics’ commitment to security and transparency, please visit

About CallTrackingMetrics

CallTrackingMetrics is an award-winning, global conversation analytics company founded and led by a husband-wife team that enables marketers to make effective data-driven decisions and increase ROI. Over 100,000 users, including The Washington Post, Verizon Connect, and ServiceMaster, rely on CTM to track and attribute all online and offline leads across multiple platforms through native, no-code, and low-code integrations with core tools like Google Ads and Analytics, HubSpot, Salesforce, Zoom, and Facebook. CallTrackingMetrics is named an industry leader, year after year, by top software publications like G2 and Capterra and is regularly recognized for its growth and innovative culture.