CTM Blog


CallTrackingMetrics Adds New Director of Customer Success and Resources to Support Growing Client Base

by CallTrackingMetrics

CallTrackingMetrics announces two major milestones in their effort to provide best-in-class customer experiences to their expanding customer base


CallTrackingMetrics, a leading provider of call tracking and management software, announces two major milestones in their effort to provide best-in-class customer experiences to their expanding customer base: first, the addition of Jeremy Wingate as Director of Customer Success, and second: the launch of a new comprehensive training program.

Wingate comes most recently from Surefire Local, where he was a member of the leadership team, helping to build the customer success strategy while maintaining high retention rates for existing customers. Including his twelve years at Cision, Jeremy has more than fifteen years combined experience in enterprise account management and customer engagement teams.

“CallTrackingMetrics is positioned to become the top solution for call tracking and automation, and I look forward to creating a company-wide culture centered on the customer,” says Jeremy. “I’m thrilled to join this company at such an exciting time and build an experienced customer success team to support CTM’s growing enterprise market.”

The addition of Wingate coincides with CallTrackingMetrics’ launch of their new training program including an online training hub, which provides access to live and on-demand video training, documentation, and certification courses through CTM Academy. The new online hub provides a full suite of training essentials, along with the ability to customize course content based on experience level, at no cost.

“These recent additions get customers to that “wow” moment with the software faster and more efficiently” says Todd Fisher, CEO and Co-Founder of CallTrackingMetrics. “And, Jeremy is creating a service engine that will scale with the increasing volume and complexity of our customer engagements.”

To learn more about CallTrackingMetrics, visit or call 800-577-1872.

About CallTrackingMetrics:
CallTrackingMetrics’ award-winning call tracking and automation platform provides thousands of businesses the tools they need to track, manage and optimize phone calls to increase conversions and scale for growth, worldwide. From understanding which advertising campaigns are driving phone calls to advanced routing and call management, we arm businesses with the tools to transform communication into powerful intelligence.

CallTrackingMetrics has also been recognized in Inc. Magazine’s 5000™ list of fastest-growing private companies, and as a Leader on G2 Crowd for inbound call tracking software.

As published on PRWeb.