CTM Blog


Highlights from the CTM Launchpad Summit

by CallTrackingMetrics

Our team had an amazing time connecting with you virtually last week at our first CTM Launchpad Summit! It was great to see so many familiar faces, and some new ones that will hopefully become familiar to us too. We put this event together because great things happen when we’re able to gather with our customers. Your feedback fuels our product, and being able to share a couple of days together—even virtually—was invaluable. If you missed it this time around, don’t worry, because we have all the recordings now live on our Launchpad Summit site. If you did attend, we’d love to hear any feedback you have for our team!

During the summit, we shared a few highlights for customers that we wanted to recap below. Make sure to check out these new features and share your feedback with us.

New! Community Forum

We’re always learning from you, and with the launch of our new Community forum, we’re looking forward to what our customers can start learning from each other. Watching the various sessions during the Launchpad Summit made it clear there’s no one way to use our platform.

The Community feature is a great way to connect with other CallTrackingMetrics clients to share your experiences and tips and tricks for using our platform. You can also submit your own feature requests for our team to review in the Community. Advocate for your request by promoting it with other users and upvoting for your favorite features. Give it a try now!

New! Launchpad Training Hub

Are you ready to become more confident and knowledgeable with your call tracking and automation efforts? Check out our brand new on-demand training hub with modules and courses built by our team to answer your most pressing questions. Access it all now. This resource is always free for you to use and we will continue to add to it over time; let us know any feedback or other courses you’d like to see in our Community.

Themes for 2021 Product Development

Our happy hour with Todd Fisher, co-founder and CEO of CallTrackingMetrics, and Rick Ruth, our Director of Product Management, was a hit (check out the recording here). During this session, we talked about some high level themes for where we’re looking to grow in the next year in terms of our product, including:

  • Refreshed mobile app experience
  • Expanded chat and messaging capabilities
  • Adding to our robust integration portfolio with more key sales and marketing products
  • Enhancing artificial intelligence (AI) products to drive lead generation for customers
  • Integrating additional communication channels with CTM, such as enhanced video conferencing

Stay tuned for more details and be sure to check out our November release video to learn more about our latest product updates.

We’ll be sharing more highlights from other sessions over the coming days, but in the meantime please check out the recordings on our Launchpad Summit site. Thanks again for being a part of the Launchpad Summit, and more importantly, a part of the CTM community. We look forward to hosting you again next year!