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CallTrackingMetrics Named Champions in Conversation Intelligence for Third Year In-a-Row

Recognized not only for the strength of our call analytics features, but for creating real value for users, who love using CallTrackingMetrics.
by Chris Todd
Press
Forbes: 18 Best Practices For Optimizing AI And Cloud Computing Efficiency
Optimizing the efficiency of your AI and cloud computing is essential if you want to stay ahead of the competition while also driving business growth, productivity and security without increasing your costs and resource use.
by CallTrackingMetrics
Press
Telecom Reseller Podcast: Supercharge Your Call Tracking Data with AI
In this episode, we delve into the world of AI-powered call tracking, exploring its immense potential to boost agent productivity and elevate customer experiences.
by CallTrackingMetrics
Press
Forbes: Get to Back to Basics to Best Leverage AI
Companies must prioritize fortifying the core fundamentals of their products and services before attempting to incorporate AI enhancements.
by CallTrackingMetrics
Press
CustomerThink: When Last Touch Attribution is Advantageous
Today’s customer journeys are more intricate than those in Don Draper’s days, weaving through online and offline touchpoints. Relying solely on last-touch attribution may not suffice to grasp customer buying behaviors.
by CallTrackingMetrics
Press
Beta News Article: Move Over Google, LLMs Are Taking Over
Though Google is still the most popular search engine, new technology has emerged that could threaten its supremacy -- LLMs.
by CallTrackingMetrics
Press
Medium Article: How AI Is Disrupting Our Industry, and What We Can Do About It
Artificial Intelligence is no longer the future; it is the present. It’s reshaping landscapes, altering industries, and transforming the way we live and work. With its rapid advancement, AI is causing disruption — for better or worse — in every field imaginable.
by CallTrackingMetrics
Company, Announcements
Know Your Customer, TCPA Rule Execution & More Regulations You Need to Understand
Familiarize yourself with changes to regulations in the telecommunications industry, like Know Your Customer and the Telephone Consumer Protection Act.
by CallTrackingMetrics
Company, Press
CallTrackingMetrics Announces Official Partnership with SearchKings
Dive into CallTrackingMetrics' first "certified" partnership with SearchKings.
by CallTrackingMetrics
Press
CallTrackingMetrics Celebrates Customers and Earth Day by Supporting Baltimore Bay Restoration
Employee volunteers help bag oyster shells for Chesapeake Bay Foundation after bridge collapse
by CallTrackingMetrics