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Contact Center Automation: Enhancing CX Without Losing the Human Touch
Discover how tools like VoiceAI, ChatAI, and AskAI help contact centers scale, improve CX, and use AI responsibly across industries.
Free Call Transcriptions Available with New Marketing Pro and Sales Engage Plans
Unlock valuable insights automatically from your calls Every call your business receives is an opportunity—an investment in marketing, sales, customer…
Introducing the V2 Softphone: A Smarter, Faster Call Experience
Discover the V2 softphone: A new communication tool that streamlines workflows, automates tasks, and enhances lead tracking for modern businesses.
A New Era for CallTrackingMetrics: Revolutionizing Business Connections
We've redefined our core principles to better align with the changing landscape of software solutions for business and customer experiences.
Know Your Customer, TCPA Rule Execution & More Regulations You Need to Understand
Familiarize yourself with changes to regulations in the telecommunications industry, like Know Your Customer and the Telephone Consumer Protection Act.
How do I use CallTrackingMetrics from outside of the United States?
We pride ourselves in our global reach; compared to other call tracking and management software, we reach far beyond the rest into more than 80 countries! There's always room to grow, so we're still constantly striving to add tracking numbers in new countries, while deepening our connections into existing partner countries.
GDPR: How CallTrackingMetrics Can Help
The General Data Protection Regulation (the GDPR) which goes into effect on May 25, 2018. The GDPR is very broad in scope and can apply to businesses both in and outside of the EU.
All About the GDPR
While deregulation has been a stateside trend over the past decade, the 28 members of the European Union are gearing up for a massive increase in regulations around data privacy in the form of the General Data Protection Regulation (GDPR) — and this regulation will make a splash across the pond as well.
It Just Got Easier to Manage Live Calls
We know that there are different levels of responsibility and access within a contact center, so we've adjusted our technology to adapt to that structure. Contact Center accounts now have the ability to adjust voice analysis and live call settings as either "agents" or "managers".
CTM Prepares for GDPR
CallTrackingMetrics prepares for the General Data Protection Regulation (GDPR)