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It Just Got Easier to Manage Live Calls
We know that there are different levels of responsibility and access within a contact center, so we've adjusted our technology to adapt to that structure. Contact Center accounts now have the ability to adjust voice analysis and live call settings as either "agents" or "managers".
CTM Prepares for GDPR
CallTrackingMetrics prepares for the General Data Protection Regulation (GDPR)
CallTrackingMetrics Now Integrates With Over 1,000 Other Products!
We know that getting your work done requires many different web tools. In fact, the average business uses between 10…
Powerful Communications for Your Shopify Store
CallTrackingMetrics is excited to offer an integration with e-commerce leader Shopify to help store owners engage more effectively with customers.
The Big Bing Conversion
We're thrilled to announce that CTM can now send session and conversion data into Bing Ads and attribute Campaign and Ad Group information for Call Extensions.
Using Google Forms with Call Scripts to Improve Agent Performance
Did you know that you can use Google Forms to set up complex agent call scripts to help guide your…
AMP and Call Tracking
CallTrackingMetrics just added Accelerated Mobile Pages (AMP) support, so CTM tracking code can now be easily integrated within AMP implementations.
New Integration with Instapage
CallTrackingMetrics integrates with Instapage to bring users an easy way to build conversion-tested landing pages
Triggering Events into Google Analytics Through Call Automation
In the past when you linked CTM to GA (Google Analytics) you were able to trigger two types of Events…