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Watch: How to Use Call Tracking to Deliver Marketing and Sales Value
Accurately report on conversions and optimize for lead quality versus volume.
How CTM Uses CTM: The Smart Router
We chatted with our industry-leading support team to discover how we set up our own smart router to manage inbound calls from customers.
How to Source Hold Music
There are several online sources you can use that make it easy to browse, license, and download audio files for hold music.
Is Your Call Center Ready for the Holidays?
Our comprehensive workflow tools can help you handle staffing challenges, keep customers happy, and glide through the holidays with ease.
Your Black Friday Game Plan: 13 Tips to Drive E-Commerce Sales This Season
Prepare your team for the official start of the holiday sales season using our helpful guide.
IVR Menu: 5 Benefits Your Customers Will Love
Press one to hear our hours of operation. Press two for our address and location. Press three if you know…
Scaling Your Call Center with Confidence: 3 Best Practices for Managing Remote Agents
Discover new ways to manage remote agents to ensure they support your business and your customers as effectively as possible.
Why switch to the new softphone?
Are you still using the legacy version of our softphone? See why CEO Todd Fisher says it's time to make the switch to our new enhanced version!