Categories

CTM Blog

Sales & Service
Lead Management
Got a two-person team? You’ve got a contact center.
Just about any size team can perform as well - or better - than a large traditional contact center.  The right software can save time by streamlining communications, automating daily activities, and bringing crucial customer information to the forefront.
by CallTrackingMetrics
Team Performance, Lead Management
Can’t hire right now? Here’s how to grow your organization.
Clients whose needs are met, and who feel valued by your organization, are likely to continue growing with you. They're also much more likely to recommended your business to their colleagues. 
by CallTrackingMetrics
Lead Management, Communications
How can a business take advantage of text messaging?
If you just looked at our name and logo, you might think we were all about calls. Well, we are... but we're…
by CallTrackingMetrics
Lead Management
Which tools are most useful for a contact center manager?
Managers of contact centers have a difficult job; they need to manage their agents, their callers, and the productivity of their team. Do tools like barge and drop call help them perform? We asked an expert to find out.
by CallTrackingMetrics
Lead Management
How to compare unlimited users versus per-seat pricing
In today's marketplace, there are many providers of contact center management software, each offering a unique combination of features and fees. Those who offer per-seat pricing, in which the monthly rates change based on the number of people who utilize the software, can often advertise appealingly low rates.
by CallTrackingMetrics
Team Performance, Lead Management
Goodbye traditional phone systems, hello Softphone?
Our Softphone offers many features not typically found in traditional phone systems, and can provide greatly increased flexibility in work environments.
by CallTrackingMetrics
Lead Management
Is the new Connect Plan truly a disruptive software?
Resident expert Mark Nugent explains how our new contact center software is truly disruptive in the industry, in that it turns the old standard pricing models completely upside down.
by CallTrackingMetrics
Lead Management
eCommerce and Mobile Tips for Driving Conversions
By 2019, eCommerce in the U.S. is expected to generate more than $425 billion—and $485 billion by 2021.
by Erika Rollins
Strategy, Lead Management
Spring Brings Leads, But You Need to Manage Them: 6 steps to more effective lead management
Ah, Spring—when April showers bring May flowers, and when leads from tradeshows and conferences rain down upon sales and marketing teams.
by Erika Rollins