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How to compare unlimited users versus per-seat pricing
In today's marketplace, there are many providers of contact center management software, each offering a unique combination of features and fees. Those who offer per-seat pricing, in which the monthly rates change based on the number of people who utilize the software, can often advertise appealingly low rates.
Goodbye traditional phone systems, hello Softphone?
Our Softphone offers many features not typically found in traditional phone systems, and can provide greatly increased flexibility in work environments.
Is the new Connect Plan truly a disruptive software?
Resident expert Mark Nugent explains how our new contact center software is truly disruptive in the industry, in that it turns the old standard pricing models completely upside down.
eCommerce and Mobile Tips for Driving Conversions
By 2019, eCommerce in the U.S. is expected to generate more than $425 billion—and $485 billion by 2021.
5 Creative Uses for the Keyword Spotting Tool
One of the features that I find exciting, and most of our customers aren’t aware of, is our Keyword Spotting tool.
Are You Guilty? 5 Common Call Center Mistakes to Avoid
Imagine telling 60 percent of your customers to get out—to just leave without completing their transactions or even describing their needs—after spending only a minute in your store.
This Isn’t Fantasy, GeoContact Will Help You Win Over Local Customers
Its March! That means that Game Of Thrones is going to start soon! This got us thinking, if there were phones and the internet in Westeros, you know that Petyr Baelish would be using some sort of call tracking.