Announcements

The latest announcements for CallTrackingMetrics products and company news.

It Just Got Easier to Manage Live Calls

It Just Got Easier to Manage Live Calls

We know that there are different levels of responsibility and access within a contact center, so we've adjusted our technology to adapt to that structure. Contact Center accounts now have the ability to ...

Introducing our New iPhone App!

Introducing our New iPhone App!

Our entire office has been buzzing lately, and we're excited to finally share the news: the official CallTrackingMetrics app is now available in the Apple App Store! Imagine our unmatched call management and ...

Announcing: Our Enhanced Softphone

Announcing: Our Enhanced Softphone

We know our customers use their CallTrackingMetrics Softphone in a myriad of different ways - through the main platform, in Salesforce, on their mobile phones - and we're proud to announce that each ...

The Big Bing Conversion

The Big Bing Conversion

We're thrilled to announce that CTM can now send session and conversion data into Bing Ads and attribute Campaign and Ad Group information for Call Extensions.