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Short Codes 101: Elevate Your Call Tracking Game
Chances are, you've received an automated text message from a very short number—only 5 or 6 digits long. It might…
7 Skills You Should Look for When Hiring Call Center Agents
Call center agents are one of your most important hires because they're speaking with your customers daily. Pinpoint the right candidate by looking for these specific skills.
The Benefits of Using Call Triggers for Your Salesforce Integration
With the increased level of functionality and customization, Call Triggers are a great next step to enhance your Salesforce integration.
5 Strategies for Selling Over the Phone To Try Today
Selling over the phone can be a challenge, but with these tips you can connect with customers to effectively close the deal today.
Generate Instant Callbacks to Customers Using Online Forms
Respond to your form fills as quickly as possible and win the business by triggering instant calls or texts from your team.
Running a franchise? Don’t forget about your calls.
It can be pretty intimidating to start a business from the ground up, and that's where the franchise model comes…
Texting Automation Webinar Highlights
Discover creative ways to implement automated text messages with your customers on CallTrackingMetrics.
How to prepare your contact center for the holidays
This year, after you end your conversation with customer service, consider how that agent is spending their holiday. And on another level, their manager, whose job is to ensure that agents are available to help you the moment you pick up the phone, even on a national holiday.
6 Ways to Curb Spam Calls
You’ve probably noticed an increase in the amount of spam calls you’re receiving. In fact, most people are now picking…