Categories
Watch: How to Use Call Tracking to Deliver Marketing and Sales Value
Accurately report on conversions and optimize for lead quality versus volume.
How CTM Uses CTM: The Smart Router
We chatted with our industry-leading support team to discover how we set up our own smart router to manage inbound calls from customers.
How to Source Hold Music
There are several online sources you can use that make it easy to browse, license, and download audio files for hold music.
Is Your Call Center Ready for the Holidays?
Our comprehensive workflow tools can help you handle staffing challenges, keep customers happy, and glide through the holidays with ease.
Your Black Friday Game Plan: 13 Tips to Drive E-Commerce Sales This Season
Prepare your team for the official start of the holiday sales season using our helpful guide.
Ask an Expert: How We Prepare Our Support Team to Handle Live Chat
Our Director of Customer Support shares his suggestions on how to train team members to adapt to using live chat.
The Human Element: Implementing Personalized Communication
Explore ways to personalize your automated communications so they still sound like a human being, rather than a computer.
Convert Leads More Quickly: Why FormReactor is a Digital Marketer’s Secret Weapon
Start tracking and automating instant communications with your customers through our native online form tool FormReactor.