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What are short codes, and why should I be using them?
Chances are, you've received an automated text message from a very short number—only 5 or 6 digits long. It might…
7 Skills You Should Look for When Hiring Call Center Agents
Call center agents are one of your most important hires because they're speaking with your customers daily. Pinpoint the right candidate by looking for these specific skills.
The Benefits of Using Call Triggers for Your Salesforce Integration
With the increased level of functionality and customization, Call Triggers are a great next step to enhance your Salesforce integration.
5 Strategies for Selling Over the Phone To Try Today
Selling over the phone can be a challenge, but with these tips you can connect with customers to effectively close the deal today.
Generate Instant Callbacks to Customers Using Online Forms
Respond to your form fills as quickly as possible and win the business by triggering instant calls or texts from your team.
Running a franchise? Don’t forget about your calls.
It can be pretty intimidating to start a business from the ground up, and that's where the franchise model comes…
Texting Automation Webinar Highlights
Discover creative ways to implement automated text messages with your customers on CallTrackingMetrics.
Surviving the Holidays: E-commerce Edition
Whether researching the latest tech gadget, booking reservations for a company outing, or hunting for that specific toy on your child’s list, the buying experiences we face during the holidays increase in both volume and frustrations. It's not just buyers feeling the pressure of gift giving, either; business owners are also struggling to keep up with increased sales and customer inquiries.
Run a call center? Here’s how to handle the holidays.
The holidays are quickly approaching, which means sales, support, and customer service teams are scrambling to answer a flurry of customer calls, emails, and chat messages.