Running a franchise? Don’t forget about your calls.
It can be pretty intimidating to start a business from the ground up, and that's where the franchise model comes…
Texting Automation Webinar Highlights
Discover creative ways to implement automated text messages with your customers on CallTrackingMetrics.
Surviving the Holidays: E-commerce Edition
Whether researching the latest tech gadget, booking reservations for a company outing, or hunting for that specific toy on your child’s list, the buying experiences we face during the holidays increase in both volume and frustrations. It's not just buyers feeling the pressure of gift giving, either; business owners are also struggling to keep up with increased sales and customer inquiries.
Run a call center? Here’s how to handle the holidays.
The holidays are quickly approaching, which means sales, support, and customer service teams are scrambling to answer a flurry of customer calls, emails, and chat messages.
How to prepare your contact center for the holidays
This year, after you end your conversation with customer service, consider how that agent is spending their holiday. And on another level, their manager, whose job is to ensure that agents are available to help you the moment you pick up the phone, even on a national holiday.
6 Ways to Curb Spam Calls
You’ve probably noticed an increase in the amount of spam calls you’re receiving. In fact, most people are now picking…
Smart Dialing Software: Powering More than just Robocalls
Most people think of those annoying robotic spam calls when they think of a smart dialer. However, there are multiple ways to utilize an automated dialing system to better serve customers, while saving your live agent resources.
From Funnel to Flywheel: Aligning Sales, Marketing, and Service
If you’re like most marketers, you could name the basic parts of the sales funnel in your sleep: Awareness, Interest,…
Got a two-person team? You’ve got a contact center.
Just about any size team can perform as well - or better - than a large traditional contact center. The right software can save time by streamlining communications, automating daily activities, and bringing crucial customer information to the forefront.